This place is understaffed, poorly maintained, and poorly laid out.

The receptionist was fairly nice, but she gave our original room to a complaining group ahead of us who had failed to accurately state what they wanted. (We had reserved our room MONTHS in advance.) So we ended up gaining a jacuzzi. Great, you say? Wrong. First of all, we couldn't get into our room due to maid service, even though we arrived after 6pm! They were short-staffed, but that is their responsibility to prepare for. Secondly, the receptionist didn't mention that she was giving us this different room. I don't like secrets and surprises. Third, you could still smell smoke in this "non-smoking" room. Fourth, the ceiling above the tub leaked whenever the person above used HIS jacuzzi, the filling of which was extremely loud. (When we called maintenance about the dripping water, he was like, yeah it's dripping, and did nothing to remedy it.)

To add insult to injury about the maid service: they had no problem cleaning till after 6pm the first day we were there, but on our third day, they decided ELEVEN-THIRTY was late enough to wait on our do-not-disturb sign, and slid a tough-beans note under the door saying they wouldn't clean that day.

The location pretty much stinks. You have to walk over a mile if you want Tim Hortons in the morning, or pretty much anything else. The side streets nearby are full of run-down houses.

The parking behind the building is way too tight. There is an expansion lot two minutes' walk away. The back door (closest to the lots) has a sign indicating overnight locking, and to please ring the bell to get it to open. Our experience was it was open at night, and locked during the day. The bell worked. Whoopee!

The breakfast buffet is a total ripoff at 14 bucks a head. You can get bigger breakfasts over on Stanley Ave for a lot cheaper.

Finally, the rooms are in lousy shape and badly laid out. Peeling plaster ceiling, poorly repaired broken tiles around hot tub, fireplaces shut off all summer (it is possible to want a fire going, it can still get cool at night and the ambiance is always nice, plus the place advertises itself as a "Fireside" hotel). The fridge was MISSING, the TV was poorly angled relative to the bed, the hot tub corner was way too close to the bed corner, and the water in the shower constantly fluctuated in temperature - and I mean significantly. Plus you can't even turn off all the lights from the bed - the switch was several feet away.

Bottom line - don't stay here unless you are in the situation I was in - i.e. it was the cheapest option and I needed to go cheap this time.