This was the worst hotel we have ever stayed at in Niagara Falls!! I don't even know where to begin, I have so many complaints!
When waiting to get onto the elevator, the smell of "weed" was very over powering!
Our room was like a sauna when we walked in (the a/c was off) it was almost as hot as the hall ways.. Our room never really cooled down once we turned the a/c on..
So, here is a list of the horrible room.. The couch had 2 holes in it, looked like it came from the side of the road.. we moved it out to find garbage under it.. sick! We asked for a King size bed, we got it, but we might as well slept on the floor.. It was so lumpy and the pillows were single size.. so rolling over wasn't optional.. the next day we asked for 2 more pillows.. when the lady brought them to us, we opened the pillow case to find yellow stained pillows!!! NO THANK YOU!! The tap at the sink was almost impossible to use, we used it dripping instead! The t.v was a joke! It only got about 6 channels, 4 of which seemed to be cartoons, 1 was the news and 1 was a sports channel.. if I wanted to watch cartoons, I would have stayed home with my kids!! The fridge door wouldn't stay closed, we had to turn the fridge so it was leaning against the wall.. pretty sad! The room smelt old.. not fresh at all.. and it was very dirty! The tub looked like it hadn't been cleaned in a very long time!
On to the free Breakfast.. needless to say, we didn't eat at the golden griddle.. we went in, sat down and not one person came to our table to serve us... the restaurant was gross anyway, so we left..
Parking.. HAHA!! what a joke.. $10/day to park where??? The lot was always full.. the lot boy directed us to a spot beside the garbage bin where the spot was full of boxes! Then directed us to the grass and said that's all I have.. sorry!! $23 for parking is a joke!!
Security.. what security??.. two random strangers walked in off of the street (at 2am) asked the front desk man if they could use the washroom.. he told them yes.. this wouldn't be a big deal if the washroom wasn't right beside the elevator to all of the rooms!!!
We came in at 2:30am the next night, walked right past the desk and wasn't even questioned! Come on.. do you not know what year we live in.. there are crazy people!!!
The elevator.. it smells of cigarettes and pot, it was overwhelming! I am attaching a picture of what it looked like. I guess they don't feel the need to clean it!
We didn't make any complaints to the front desk staff.. why would we?.. we would have just been moved to another unacceptable room.. and moved to another parking spot.. oh yeah wait, there wasn't any!!
They offer no refunds for a reason.. because they know you are going to want one!!
There was only one good thing to say.. there was one really help full, nice blonde lady at the desk.. thank you.
There are many other hotels in Niagara Falls for a lot less money.. You should stay at them for sure!!!!!
Signed, 2 very disappointed customers!!
- Also Known As:
- Imperial Hotel
- Imperial Hotel And Suites
- Imperial Hotel Niagara Falls
- Imperial Niagara Falls
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