My boyfriend and I stayed at the Holiday Inn By the Falls for 2 nights (Sunday and Monday night) with the Breakation package that includes 2 breakfasts and 2 dinners. The service was really great, all the staff were really friendly and helpful.

We tried to check in early (before 2pm) but our room was not ready which is understandable. The front desk clerk told us it would be ready by 2 pm, so we ate lunch and returned at 2 pm. The room was ready as promised. The room was very clean and tidy. Only disappointment I had was that there was no toothpaste. The front desk carries a little tube of toothpaste which doesn't look or taste like toothpaste.

We had the first dinner at the hotel's restaurant, Coco's, on Sunday night. My boyfriend had the gourmet pizza and I ordered the spare ribs. Both dishes were very good and tasty.

Breakfast on Monday and Tuesday morning was also good, I was pleasantly surprised because hotels tend to make mediocre breakfast food.

On Monday night, we had dinner at the Skylon Tower. The view was incredible, it was a very clear night and the food was fabulous. There was so much food (appetizer, main, dessert) that I couldn't finish it all. My boyfriend had a french onion soup for an appetizer which was the best french onion soup we've ever tasted. I had a garden salad and requested raspberry vinaigrette but they didn't have that dressing. When the waiter brought the salad out, she surprised me by saying the chef made a raspberry vinaigrette special for me. We ended up spending 40 dollars just on 2 drinks and tips but it was worth it for the great service.

Contrary to other reviews, we did not find we got second class treatment because of the special package. Presenting that pink slip to the waiters did not change their behaviour towards us. In fact, one of the waiters commented on what a great deal the package was and they see lots of people coming back each year.

We also used the whirlpool and indoor swimming pool, the temperature of the water was just right and the front desk clerk promptly filled the cupboards with fresh towels when we told her there weren't a lot left.

Perhaps service was better than usual due to the winter season. We definitely recommend this to other young couples who are looking for a quick vacation for a great value during this time of year.

Stayed at Holiday Inn at the Falls over the xmas holidays. Paid 139.00 per night for two and stayed two night. It included two nights dinner and one was at the Skylon Tower. Also included two full breakfasts at the hotel. Excellent room and was right across from the casino. Not falls view but not far to walk to the falls and you don't have to pay the high price for this. Excellent food and the skylon tower was very nice. Although don't think the food was worth the high price shown on the menu ( if you had to pay for it) Staff very nice. Loved the bathroom in the dining room/lounge area of the hotel ( check it out). Room was clean and good size. No need to complain for what you pay for this hotel. Not a 5 star but at least a 3-4 star.Didn't spend anytime in their pool or hot tub but it looked ok.So if you want a nice getaway and good value check it out. The rates are higher on weekend though. Very expensive at the falls for food etc so the package is the way to go. Have fun. Will go back next year.

The best things about this hotel are the price for the area and the location. Niagara is expensive, particularly as close as you are here to the falls. With two children quick scampers down (and climbs back!) to the falls before bed time was well enjoyed by all.

We stayed here for 3 nights and had a really good time. The rooms were fine although the bathroom wasn't up to scratch. Our view wasn't good, the room got no sun all day and faced the car park but then we weren't prepared to pay the enormous costs for hotels that had views. The facilities were good; free car park, new laundry room (a must for road trips!) and reasonable pool with towells.

The reastaurant staff were, in general, very good and particularly with our two children. I say, in general, as one morning we had a terrible waitress but just saw her the once. The food was good and the children ate free which also kept the price down. There are also plenty of restaurants around for variety.

My one real gripe was the staff who were very supercillious and unhelpful. Although it did seem to build camerarderie among the guests who ended up helping each other.

Oh, and someone tell them that the Niagara Visitor Centre is in the block behind the hotel as they had simply no idea and couldn't care less either!

Bad view from 6th floor balcony on the on the side of the building we were on, mostly of lower rooftops & ventilators. One lower rooftop was a junk storage area with old chairs and tables.
Mildew in room in the wall-cieling corners, bedroom and bathroom.
The bottom of the pool was dirty.
The screen door was off the track and the lock on one of the bathroom double doors was broken.
Very gross dirty spots on a bath oil bottle. - Disgusting.
The room wasn't bad but the 6th floor smelled like cigarette smoke. Unacceptable for a non smoking room.
There were no mugs or glass drinking glasses only paper and plastic.
The in room jacuzzi tub was nice.

Overall the experience was just ok, .... sub - par room, great location, bad views. Definitely low value for the money. I would not stay here again since there are lots of other hotels with the same great location.