We have just returned home from having a wonderful family weekend away. My family of four stayed at the Comfort Inn on Lundy's Lane for 3 nights and had such a great time. The staff was so friendly and courteous, and always greeted you with a smile and a "hello". They were very eager to help us when asked to recommend some restaurants or give directions. I am a very neat person and was so happy to see how nicely decorated, exceptionally clean and neat our room was. The kids ages 7 and 9 really enjoyed the pool and spent alot of time swimming this weekend. The pool was very clean and well kept up, and there was always plenty of pool towels to be had.
All in all we had a great stay at the Comfort Inn on Lundy's Lane and look forward to staying there this summer when we return to Niagara Falls. Thanks for your warm hospitality!!

Sue -- Windsor, Ontario

We stayed here in January as part of a sports group. When we checked out were in a hurry to get to sports event. Within a couple of hours my daughter realized she had left a watch and necklace (not a cheap one) on the bathroom counter. No problem...we called the hotel instantly and asked. Front desk clerk just said, no, housekeeping hasn't turned anything in. So we looked through all our luggage - not there. Another call to hotel, front desk clerk again abruptly says no. At this point, she should have at least called housekeeping (in case it was just on their cart and not recorded yet or for them to have another look in room before it had new guests in it.) We had friends returning to hotel that night for a 2nd night and she also inquired.
I tried to call the manager the next day to pursue and was told he wasn't in and they didn't know when he would be. We really just wanted to recover the jewellery at this point and figured it was there but just hadn't made it's way to front desk yet. When manager not available I contacted Customer Service at Choice Hotels who intervened to investigate. After a few emails and them telling me the jewellery was not found I then went to their "100% SATISFACTION GUARANTEE" as posted on their website. It states if you are not 100% satisfied with your accomodation or the service and you give the hotel every opportunity to make it right they will refund you your nights stay. They would not honor this guarantee. Eventually the manager of the hotel called me...WOW...that was quite an experience...he was rude, be-littling, yelled at me and turned everything I said around...accusing me of accusing his staff of theft (I had given every opportunity to just recover the jewellery with no mention of theft) and that I was just after the money. I tried to explain that we wanted the jewellery back but if it had not been found then at least the money from their own guarantee could go towards replacing it. The manager even acknowledged to me that the front desk clerk made a mistake and should have looked into it further when we first called or at least when we called the 2nd time. After hanging up from this call shaking because he upset me so much I again emailed customer service. They refuse to refund me the nights stay even though their own policy states (and they quoted it in their email to me) that if you are not happy with your accomodation or SERVICE and you tell them and give them the opportunity to fix the issue.
Here is the service issues I was not happy with:
1. Front desk clerk did not respond correctly with initial and 2nd phone call which was done immediately to go to room and look for jewellery or have housekeeping look.
2. We know the jewellery was left on the bathroom counter...3 people saw it there...so Housekeeping did not clean the room in a manner to which they found something left behind in an open place and turn it in and log it as lost and found according to their own policy (which they told me was their policy)
3. The manager of the hotel was rude and abusive to me on the phone.
There are three instances of bad service, all of which I gave them the opportunity to fix and they didn't. So Choice hotels 100% guarantee policy is not really there...they will skirt around it.
I suggested they remove it from their website if they will not honor it. Do not stay at this hotel. We realize the initial mistake was ours in leaving something behind...but what followed was so unnecessary and ridiculous. It should have been an easy fix with our first phone call. If front desk clerk had of gone up to room at that time and looked, I'm sure it would have been sitting there. What happened to it???? Who knows? but it was left there, we don't have it and Choice Hotels has a rude manager and will not honour their own guarantee policy.

The hotel website claimed that they have lots of amenities and freebies like free high speed internet and breakfast and indoor heated pool etc. But when we checked in we were told that we booked the "cheap" room which happens to be in the rear building also known as motel section, and most of the amenities are only available in front building. I remembered that on the checkout screen there was a note in RED that some rooms are located in a separate building, but at no point during reservation I was told where my room was located and what facilities it had.

When we reached our room it turned out to be a smoking room with no ventilation. The motel has external corridors, but ours was one of the two corner rooms which can only be accessed through an "hidden" corridor which connects to the external world through a common door. There was no internet service available in the rear building.

When we complained about the room the friendly young lady at reception offered to give us another room. But when I reached front desk an older lady intervened and said that they have no rooms available. Even when offered to pay more for upgrade she insisted that there was no room available.

Finally I lost my cool, and threatened to walk out of the place. That did the trick. Suddenly there was a room in the main building with king size bed, and we were given a FREE upgrade.

After this initial hassle everything else was nice. The room was pretty neat and clean. The breakfast was average, nothing spectacular nothing bad, but I wish they had little more variety.

So make sure you are getting a room in the main building.

Hotel was in a great location.Had an outlet mall right next door.
Had plenty of parking. Kids loved the pool.