The hotel website claimed that they have lots of amenities and freebies like free high speed internet and breakfast and indoor heated pool etc. But when we checked in we were told that we booked the "cheap" room which happens to be in the rear building also known as motel section, and most of the amenities are only available in front building. I remembered that on the checkout screen there was a note in RED that some rooms are located in a separate building, but at no point during reservation I was told where my room was located and what facilities it had.
When we reached our room it turned out to be a smoking room with no ventilation. The motel has external corridors, but ours was one of the two corner rooms which can only be accessed through an "hidden" corridor which connects to the external world through a common door. There was no internet service available in the rear building.
When we complained about the room the friendly young lady at reception offered to give us another room. But when I reached front desk an older lady intervened and said that they have no rooms available. Even when offered to pay more for upgrade she insisted that there was no room available.
Finally I lost my cool, and threatened to walk out of the place. That did the trick. Suddenly there was a room in the main building with king size bed, and we were given a FREE upgrade.
After this initial hassle everything else was nice. The room was pretty neat and clean. The breakfast was average, nothing spectacular nothing bad, but I wish they had little more variety.
So make sure you are getting a room in the main building.







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