Although the rooms were nice and comfortable the customer service at this hotel was atrocious. Staff were rude and not helpful at all.
When we checked in the FRONT OFFICE MANAGER was rude and she also refused to allow me to pay my bill the day before my departure.
I work at a hotel and ALWAYS allow a guest to pay their bill whenever they choose. In fact, I work at a Super 8, so I don't understand why an advance folio was too difficult for even a manager to prepare.
Conveniently I was not informed of the additional 3% surcharge for a "destination tax" when I checked in, despite trying to confirm my rate on three separate occasions.
As far as I knew, I was going to pay $335 for my stay which quickly became $345 because of the additional tax. However, on my online booking confirmation the rate that was stated would not be honoured by the staff.
I think this is ridiculous, because the front office manager refused to let me pay the total amount that my confirmation from "www.super8.com" stated and insisted that the website I booked at should have given me the correct total and that there is nothing she could do.
When I told her I booked on the chain's website she just shrugged and turned away.
On top of all of this, at check in I was informed that no damage deposit would be taken on my credit card, because we were in a smoking room. However, upon checking online, I realized that one pre-auth was taken at check in for the room and then an additional pre-auth was taken the next day for no apparent reason which the front office staff could not explain.
All I can say is make sure you are aware of any additional surcharges because the staff of this hotel will not inform you of them.
Also, don't even bother try to pay your bill ahead of time, because the staff will not allow that either.
As far as I knew, employee discounts should apply at any hotel in this chain, however, despite it being off-peak season this hotel refused to honour an employee rate.
Overall, I will not be back to this hotel, I will choose a different chain next time, because they refused to give employee discounts anyway, so visiting this hotel holds no paticular appeal.
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