THE GOOD: This hotel is in a great location of Toronto. Walking distance to fantastic restaurants, shopping and entertainment. The main lobby and lounges were bright clean and modern. The staff at the desk were helpful, friendly and welcoming. The cleaning staff were also very friendly and cheery. The bedding, pillows, linen and towels were fresh and clean. The bed was comfortable. Our room had a beautiful view overlooking North York from the 12th floor thanks to the floor-to-ceiling bowed glass wall.
THE BAD: The room was clean but drab and the furniture was very 80's showing its age. (The couch/loveseat was actually a small "mates bed" with a cushion on top which was horrible to sit on). The bathroom, shower/tub and fixtures were for the most part clean, however the vents and wall behind the bathroom door was dusty and greasy with no air flow. Caulking around the tub and floors were pulling away. Bathroom door was semi-private opaque panel providing a "silhouette" visual. There was no lock or clasp on the bathroom door. Each flush of the toilet brought a few tense moments as the bowl fills almost to the rim before draining commences, giving a panicky feeling of a potential overflow. The ventilation in the room was non existent regardless of how much we adjusted the hot/cold settings of the climate control. The carpeting felt a little tacky and there was a strong odour of clinical disinfectant. The bulky older CRT color television had very poor hazy cable reception on 30 out of 40 possible channels.
For the price we paid we were not expecting a palace; however this dated room was definately below our expectations compared to similar Novotel chains we have stayed in.

I was very much impresed with the front desk personnel who in my opinion really were the best in all respects and appreciated the fitness facilities as well.

We stayed for 1 night on September 19th. The room was dusty, dry and airless. All registers and lamps coated in dust. Towels were like sandpaper. Only 2 pillows on a king bed. Only a huge comforter, no sheet to throw back when you're being suffocated by it. Only one "arm chair" for 2 people - and it was hard as a rock. Poor television reception. No fan in the bathroom. No lock on the bathroom door. Front desk staff all answer the phones and keep you waiting without acknowledgement or apology. They won't let pizza come up after 10 - you have to go downstairs and get it. I'd stayed in far better hotels for the same price that were excellent. The only bright note to our stay was that all of the housekeeping staff were extremely helpful, cheerful and pleasant. As for the rest of these reviews $17.00 for parking with UNLIMITED in/out privileges is a steal. Quit complaining.

Stayed there for 2 nights, quite rooms, comfy bed, clean sheets, nothing to complain about except the indoor parking space that costs 17 bucks per night.