Stayed over the long weekend with our two young children. Our first suite was on the gold floor and it was a really nice room and the complimentary breakfast on the floor's private lounge was super. As well, cocktails and snacks in the afternoon and evening were a treat. We had to move to a different suite not on the gold floor by the end of our trip because of a change we made to our reservation, but the room was still very nice.
My concerns come with the little details. When we checked in we went for dinner. After we got back to the room not only were our bags not up from the bell desk, but the cot we had ordered for one of our children wasn't delivered either. Our dinner took an hour and a half and it was now quite late. So, now we had to phone down and delay bedtime with two tired from traveling kids. On our last day, our cot was delivered to our new suite, but with no linens. I called down to ask for a pillow and blanket. One hour later, after yet another call to find out where the linens were, a pillow and a duvet with no duvet cover were sent up. Did she think we traveled with our own linens? We also had trouble connecting to the wi-fi, weren't given any shampoo and tiny other little things that add up and get annoying. If I was at a Best Western I wouldn't care too much, but a suite at the Royal York doesn't come cheap and the service should be top notch. Housekeeping problems are becoming a common theme at all the Fairmonts we travel to.
- Also Known As:
- The Fairmont Royal York Hotel Toronto
- The Fairmont Royal York Hotel
- Fairmont Toronto
- Fairmont Royal York
- Royal York Hotel Toronto
- Toronto Fairmont
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