We booked this hotel via Priceline also, and definitely understand now about some hotels treating those bookings like 'second class citizens'. We called the hotel 2 days prior to check in, to confirm our reservation and request that we have two adjacent rooms, one of which had two beds. My son, his wife and their two children (ages 4 and 7) travelled with us, as their Christmas gift each year has been a fun family weekend away. But we were told that they could not reserve our requested rooms in advance. We took the train from Windsor and were able to walk to the hotel, although with the construction traffic it turned out to be a longer hike than expected. At check in we learned that they were completely booked for our second night and that my sons family would have to move to a room with one bed. They opted to just stay in a one-bed room both nights, and not have to move! Then we were told we would need to pay for two cots AND that we could not place two cots in the same room, due to 'fire regulations'. So a family of four could not stay together?! The cots were an additional $20 on top of the $90 Priceline agreement. Our rooms were at the FAR end of the third floor, overlooking the train tracks (and more construction) which they kids actually enjoyed. We were not disturbed by the sounds of the trains; however the construction went on night and day which was not pleasant to hear while trying to sleep. Our room was clearly 'the room' that they use last: the closet door slats were loose and falling out (lots of dried glue drips), refrigerator 'missing' (big empty space - son's room had one however), hair dryer overheated after 3 minutes of use and quit. The chair was stained and the ottoman was missing (son's room, where the cots were needed, had one though). Found a dirty comb in the dust behind the table, which we moved out to play cards one evening - YUK. The lighting in the bathroom was poor, and there was no fan/vent. Pull knobs missing on furniture, scratchy towels, threadbare pillow cases, the list is endless...
The pool was beautiful, but was very inconveniently located. Guests have to walk through the lobby area, past the bar-restaurant overlooking the field, take a second elevator, walk past the meeting/banquet rooms, and descend an open metal staircase. We were dressed in our swimsuits and some were barefoot, as we assumed we were just going down a level and a short walk. Very awkward and embarrassing, especially walking past the crowd who were drinking and watching the game... The second evening there were no towels in the pool area, but one of our group went back up the stairs to the fitness area and found some for us. The 'hot tub' was just luke-warm. We did not find the beautiful pitchers of water setting out next to the lounge chairs, as in the hotel pictures (the four year old pointed this out!).
The staff were polite and merely following management directives. The gentleman delivering the cots clearly hesitated, expecting a tip: sorry, we were still in shock over this bed issue. We asked for extra bath towels (2 for 4 people doesn't work very well) and they were in the room when we returned. The hair dryer worked the second day so it might have been switched out also. When we couldn't get the in-room coffee maker to work, my husband called down and they said it was 'tricky' and they'd send someone up to help. Twenty minutes later we were dressed and decided it would be quicker to just go out for coffee. We called the desk again as we didn't want someone pounding on the door after we left, awakening the kids in the adjacent room. They were surprise that no one had come yet, but we firmly stated that we were leaving now and to just forget it. As we walked down the hall toward the elevator, an employee came running up to us and wanted to show us how to run the coffee maker! I proceeded to the lobby but my hubby went back with her to our room. In the lobby I spied a carafe of coffee and cups set up, but then noted the little sign stating this was for sale ($2/cup). Seriously.
This hotel is completely overpriced and has only it's location going for it.
Don't use Priceline if you have more than 2 people.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC