I stayed at the Delta Chelsea Toronto while attending a conference. The conference offered a discounted rate, and since hotels and parking are extremely expensive in Toronto I decided to just stay at the site. At $159/night it was the best offer. My stay had both good and bad points:
-Location is great, right in downtown Toronto and near the subway station and a short distance to Union train station
-Part of the Delta Hotel chain, so I could use my Delta Privilege status
-Has an awesome adult-only pool, hot tub, sun deck, and exercise facility
-Had a good family pool/hot tub/waterslide and amenities such as babysitting and teen arcade
-Had free internet
-Had access to a business center
-Breakfast room service great, with good portion sizes
-Has direct access to downtown airport transportation service
-Room was very outdated, with peeling paint and wallpaper, old-style tube TV, dirty balcony, old windows and sliding doors
-Room was very small
-Very poor soundproofing - could head what was going on in hallway and next rooms, as well as the construction outside (despite the fact I wasn't even facing that direction)
-Room service automatically adds a tip and charge for delivery, even if the service isn't good
-Dinner food portion sizes can be small
-Old style thermostat - difficult to control room temperature
I had a particularly bad experience one night when trying to order room service. I was on hold for 15+ minutes before I finally hung up and called the front desk. The lady connected me to another extension, which also went straight to hold. I called back again asking what was going on. I was told rudely that the hotel was very busy and that a 15+ minute hold was acceptable. She also made sarcastic comments such as "I'm sure they are not purposely not answering the phone!" and "Come on, man!" I did complain to the manager on-duty the next day while checking out, and received a full credit for the meal that evening and an apology for what happened.
Overall, I expected a much nicer room for a Delta. I think the rate is probably much more expensive, though for the room I had I think $159/night is pretty high. Right now I am at a Hilton Garden Inn at the airport which offers the same services and is much nicer for $107/night. I think it is the location of downtown Toronto that is driving up the rate, but this is no excuse for the condition of the hotel room. I would suggest looking around at different hotels or possibly staying in the suburbs if you don't absolutely need to be in downtown Toronto. Apart from the room condition, the hotel was great and offers many services geared towards the business and family traveler. I would continue to see if Delta Chelsea Toronto does renovations if room style matters to you prior to booking a room.
Try to get a room that does not face the construction zones. It is possible that rooms higher than t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2012
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Thank you for taking the time to share your feedback with us and other Trip Advisor members.
I was disappointed to learn about your experience with the service we have provided at the Front Desk, and I sincerely apologize about that. I was glad that was rectified by the manager. I was also disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. While some of our rooms have been renovated, we still have to complete the rest of the rooms and I apologize that you were unable to stay in the newly renovated room.
I do hope that this isolated experience will not prevent you from taking the opportunity to visit us again in the future whereby we can more property demonstrate the usual high standards for which our hotel is well known.
Guest Experience Specialist
This response is the subjective opinion of the management representative and not of TripAdvisor LLC