Decent hotel. Nothing stellar, but certainly adequate. Excellent location near the busy Rue St. Catherine. The bed was very comfortable. My non-smoking room smelled faintly of smoke. No in-room electronic safe, which was a big minus for me.

After reading so many poor reviews, I was worried about our upcoming stay at the Omni. We got a great deal on Priceline, but weren't sure what to expect. We were given a corner king room an hour earlier than the usual check in time - it was lovely, spacious, super comfortable bed, nice big windows. The front desk staff were real helpful, pool very nice, location awesome...really we have no complaints. A first class hotel experience.

The service at this hotel was poor from the moment we arrived. Although we arrived at 4:00pm (versus a 3:00 check in time) we were told that our room wasn't ready and "might" not be ready for another hour. The desk staff was in no way sensitive to our situation (we were traveling with a 1yr old who needed to nap) and it took us 25 minutes to have our request to speak to a manager honored (even though he walked by 3 times). The manager did little to help beyond give us some attitude, tell us the room would be ready in 30 minutes, offer us a drink at the bar (very practical with a 1yr old) and then offer us free breakfast. The concierge's advice with respect to restaurants, travel times and the weather report was poor. The quality of breakfast and room service was weak by 4/5 star hotel standards. It took the hotel staff 20 minutes to check us out because they couldn't figure out how to let us pay in part with excess CAD we had. Adding insult to injury was the fact that the hotel manager walked by us as his staff was visibly having trouble checking us out and said/did nothing.

One of the bigger problems with this hotel was the noise level. We had read about this in other reviews on this site and figured it really couldn't be that bad. As an extra precaution, we asked for a quiet room. We unfortunately were put in front of the elevator, though I don't think another room would have made a difference. I don't know if it is the quality of construction or proximity to McGill but the room was very loud at night. You can hear every car, ambulance, school party and person in the hallway. Do not ignore this if you want a quiet hotel

I spent 3 nights at the Omni. I was very disappointed at how run down the rooms were. BUT - my room was nice and large. And the location was perfect - very convenient to everything. the staff and the conceirge desk were overly helpful!

I would stay here again - but would probably choose a more modern hotel next time.