We stayed at the Palace Royale during the 2008 Pee Wee Tournament. We had a family suite with 2 queen beds and a pull-out sofa...very comfortable. Our room overlooked the Place Hydro-Quebec skating rink which was a big hit with the kids. The rink is open all winter (no charge to skate) and during Carnivale, there is music and strobe lights late into the night . The area around the hotel is very clean and we were comfortable letting our teenage kids walk around. The garage is heated...a really bonus on those cold mornings and the highway entrance is just a block away. The hotel is just a few minutes walk from the Old City where you will find many restaurants and shops. The hotel pool and hot tub were very clean and the hotel atrium was beautiful. Each floor had a small balcony overlooking the pool that served as a meeting place for the hockey parents. There was also a lounge area overlooking the pool on the third floor.

One side trip that we took that I would highly recommend if you visit in the winter is Valcartier. It is a snow tubing park about a half hour from the hotel . The park is open from 10 am -10 pm and the kids and adults in our group had a blast!

The hotel location was also very convenient for the Pee Wee tournament-all rinks we played in were only 15-20 minutes away.

My husband and our 2 daughters (early 20's) stayed here 12/26-12/30. Location is perfect for walking the city and seeing the sights. Hotel was friendly/clean. We only ate breakfast there one morning, and while I've had better eggs, most other items were just fine. Staff was friendly (embrace THEIR culture--your in THEIR country-- and you'll be fine). We will definately return to Quebec City, and this hotel for the cleanliness and convenience. There was ice skating right out the back door, and a great deal of options for shopping and dining. Pool and hot tub were well maintained. Only complaint is the game room, which the girls wanted to hit for air hockey and billiards closed a bit early most nights. For families w/ young children, they have a small movie theatre and show movies nightly.

Hampton, VA

This hotel was absouloutely exquisite. The lobby and rooms were both equally stunning, it really blew my mind. Defenitly reflects the luxurity and culture of quebec city. The rooms were spacious and comfortable and the bathroom was really nice. The view was great also, it showed all the old beautiful buildings of the city. The breakfast downstairs was so yummy, millions of items to chose from. The enviroment of the restaurant was gorgeous too. The only thing i didn't really like was the service, but i'm sure we just had a bad employee. Awesome hotel overall, have to stay there when you visit Quebec City!

I am writing to complain about the level of service provided by the Hotel Palace Royal. On Tuesday, September 11, 2007, I reserved 4 rooms from Sunday, October 28, to about Wednesday, October 31. Later that same day, I telephoned 1-800-567-5276 and cancelled the reservation as I found other accommodations.
When I returned from my trip, I received a message stating that I would be charged for at least one night's stay for each of the rooms totalling more than $700. I took on good faith that the reservation would be cancelled on Tuesday, September 11, and didn't record the cancellation number.
I have been trying for the last month to resolve this matter, and was told this morning that 'there's nothing we can do'. If this is the level of service the Hotel Palace Royal provides, then I will do business elsewhere.