We went to Moose Jaw for a getaway weekend to go to the casino, do some shopping and just relax.
I phoned ahead to book a room for 2 nights at the Prairie Oasis. Yes they had a kitchenette, available for 2 nights. Great. When I went to register, I had to give my driver's license, car plate ok, thats normal answer the questions, like how many people in the room all normal questions, no problem. I paid for the room with a debit card, then was asked for cash$100.00 damage deposit. They dont say anything until you are there and booked in about this deposit. So OK I paid the deposit got the keys and went to the room.
Fast forward to check out. Had to phone the office, tell them we are ready to leave, they send someone down counts everything, makes sure we didnt take anything that belonged to them. OK. Got my deposit back went shopping then headed home. When I got home there is a nasty message on my home phone, timed 5 minutes after check out, we live 1 hour and a 1/2 away, accusing me of stealing, by not paying for the room. I had my reciepts saying I had paid. but this manager is very rude doesnt apologize for her mistake nothing. I would rather sleep in the ditch than give this place another dime. The staff needs some PR training and to learn to treat their customers better