Hacienda Zorita is a beautiful hotel, full of character and historical interest, set in a picturesque and tranquil landscape - just perfect for 'getting away from it all'.
As a 5* experience, the hotel was badly let down by various issues. Firstly, on arrival, we were told that our 5 night stay would only be for 4 nights, and they would be sending us to a hotel in Salamanca for the 5th night, as they had to close for maintenance. Although this was unfortunate, and maybe not the fault of the hotel, we were not offered any kind of compensation for this, as you would expect on a 5* customer service level. An automatic room upgrade, a complimentary spa treatment or even a bottle of wine would have softened the blow slightly! Instead, we felt let down from the word 'go'!
The rooms are lovely and full of character, but as a consequence, there is very little lighting, so from 4pm onwards, it is impossible to use the safe, which is tucked in the bottom of the wardrobe, with no chance of actually seeing the keypad. We phoned and asked for a torch, and ended up with a porter using a light on his mobile phone to locate the keypad for us. I would suggest they could perhaps put a small battery powered light or torch next to the safe to assist their guests in future.
The next day, we were troubled by a lot of noise from the room above ours, which had a connecting staircase and door, which woke us up in the morning and kept us from having a siesta in the afternoon. We complained about this but did not receive any response. I think the language barrier was partly to blame, and I'm not arrogant enough to expect everyone in the world to speak English, so therefore we decided there was nothing more we could do about it.
We partook of the 5 course wine pairing menu that night, and it was absolutely delicious. The restaurant staff were all courteous and attentive, and Jorge (a 5* asset to the hotel) was very knowledgeable about the food and wine, and he made sure we had a fantastic evening. Things were looking up!
Breakfast, on the other hand, was again not 5* service. Guests had to help themselves to everything including the tea, coffee and toast (although you could order a cooked breakfast if you could locate a waitress - they did not come to you to ask what you would like to order). Although we had no complaints about the food, it felt more like eating breakfast at a low budget hotel!
We booked a time slot to use the jacuzzi in the Spa, and on checkout discovered we had been charged £60 for the privilege. We had no idea there was a charge, as the Spa menu in our room only listed charges for treatments. Again, this may have been a language barrier issue (although I would suggest the hotel add this information to the room menu), and all credit to the checkout staff, they did remove the charge from the final bill.
We visited the hotel's organic farm - and this was rather expensive at £40 per person - for a 3 hour visit to see buffalo, sheep and pigs, followed by looking at some cheese making machinery and a lunch of meat and cheese, very similar to the breakfast we had just eaten! The upside of this trip, was that we met two lovely American ladies who spoke Spanish, and when we returned to the hotel, they spoke to the management on our behalf about our noisy room. Later that day, we were offered an upgrade to a suite at the other end of the hotel, which was nice and quiet!
The hotel's wine tasting experience was wonderful, although in Spanish, we were given notes in English to help us out. We thoroughly enjoyed the whole evening!
To sum up, there were many really good things about this hotel, and our only gripes were that of relatively trivial nature, but I would hope that the hotel will look on this as constructive criticism to improve the areas which have let them down on this occasion.
We would like to thank Vasco, Director of Food and Beverages, who was wonderful and sorted out our problems very professionally, once he got to hear about them.
- Also Known As:
- Hacienda Zorita Hotel Valverdon
- Hacienda Zorita Hotel
- Hacienda Zorita Province Of Salamanca, Spain
- Official Description (provided by the hotel):
- Salamanca - since 1988 declared Cultural Heritage and home to the 2nd oldest university of Spain founded in 1218. HACIENDA ZORITA dates back to 1366 is located only 8 km from city center and close to Avila, Segovia and Zamora - surrounded by history and amazing nature, 17 rooms and 23 suites and villas, Zorits's Kitchen, our farm to table restaurant, the wine bar, the winery, the tastings, the Gastro by Michelin Star Chef Victor Gutierrez, the spa,... all aimed at offering a spoiled and unforgettable experience.Enjoy life in a simple, slow and natural manner. ... more less
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