We stopped off at this water side pub because it looked beautiful; we ordered a beautiful bottle of wine, three starters, and four main meals which by daughter in-law insisted on paying for. The starters came out on dirty crockery, the salad was brown, and it didn’t look to appetizing, but we all thought let’s wait for main meal!!!!! The main meal came one and half hours later and was absolutely disgusting, it came on badly chipped crockery and the plates had residue which was probably from the dishwasher. I took the plates back inside and asked to speak to the manager, when I explained he said that he would personally throw away the broken crockery and proceeded to apologise, at which point I said that i would like a refund so he offered me £2.50 back then when i said about health and hygiene he gave me another £11.75 this was going nowhere and he was very unhelpful so we just left but i do believe that the butt should have stopped with him and he should make sure that his staff should not serve sub standard food on chipped dirty crockery, he just blamed the staff and said sorry. Would not recommend this place as there are many pubs on the river that don’t look as nice but have much higher standards. Oh and if you are wondering why we didnt complain at the start of the meal, it was because you never know what goes into your food when you complain.
- Also Known As:
- The Swan Hotel
- The Swan Hotel Norwich
- The Swan Inn Horning, Norfolk
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