We booked two nights camping at this place - we arrived at 830pm on a Friday night, with the wind howling and the weather showery. However, we didn't make it past check-in. Having waited 5mins for the security guard to deal "with a domestic" (he was so embarrassed by what was happening he had to turn the volume down on his radio), I was eventually served. The security guard had four bookings in his tray and refused to check me in using a surname as we didn't have our booking reference. Having made me go to the car to re-ask my wife whether we had anything to confirm the booking (I knew the answer already), I returned to find myself third in the queue and having to wait 10mins whilst he dealt with a check-in and a complaint from a lady about the lack of a crib for her child, having complained about it already. When it was my turn to be served again, and having explained (again) that we didn't have anything to confirm the booking, I was greeted by the same surlyness and unhelpfulness that characterised the first exchange. Having explained to the security guard that I didn't have a booking reference, that I had a wife and two kids in the car, that we needed to pitch a tent in howling wind, before sunset and before a big dirty cloud (I pointed to it) dumped a whole load of rain on us, he remained unmoved, and explained to me that he would be in trouble if another person with the same surname as me arrived that night. Really? At this stage I told him I was done and that I was going to find somewhere else to stay. At this point he told me that he could give me access to the site. I told him that it would have been much better if he had done this 20mins ago. Anyway, what got me was that as I left his hutch, he apologised to three ladies who had been waiting to be served, for what they had overheard. Now, I didn't raise my voice once and I didn't use any profanities. But this apology made me snap. I returned to the car and told my wife that I didn't want to stay here. She took the camping instructions from me and returned them to the security guard. We left and found a B&B in Rye with two crying kids in the car, who had been looking forward to a camping trip.
The security guard's behaviour seems to have been influenced by a lady who was hanging out in the hutch with him. I feel that he enjoyed exercising his "authority" over me, and was showing off to this lady.
Finally, I complained about this to park management the following morning and they have given me a full refund and an offer of a night in a static at the resort before the end of the summer. Whether we take them up on the latter remains to be seen. My complaint was initially met with a push-back, but after explaining what had happened twice, the lady who was dealing with me got it.
This incident left me disappointed, for my wife and kids especially. However, we had a nice visit to Rye for the rest of the weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 September 2012
Hi, and first off I'd like to thank you for taking the time to post on TripAdvisor. I'm sorry to learn of the difficulties that you experienced when checking in - to ensure the safety and security of all our staff and guests, we expect all guests to present documentation to prove that they have a booking here, just as you would at any holiday destination, airport, hotel or holiday park. However, I'm pleased to hear that the issue was resolved to your satisfaction, and I hope that you will return to Park Resorts in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC