We were a party of eight women walking The Dales Way and selected this Inn because of its location on the route. We had walked 15miles in torrid weather conditions arriving just before 6pm. The bar looked wonderful-welcoming with soft lights and a real fire. We were greeted by the landlord who felt we were late in arrival and there was nowhere to leave all our wet bags,boots and clothes. We were told dinner was at seven (not up for discussion).This was more rushed than we wanted as we needed leisurely baths/showers and to change but we did as requested. Rooms were pleasantly decorated, clean comfortable and those in the main building were warm but the outside twin was perishingly cold. The warning signs in the bathrooms were a little over bearing (and the word excrement may be more tastefully replaced by human waste or similar!!)
We ordered dinner promptly -most of the daily 'specials' were gone although only 2 small tables of diners were already served. One of our party ordered off the main menu without requesting modifications and the landlord told us that the particular item-a veg bake- may send the chef 'over the edge' ! We asked for 8 water glasses (one each!) which seemed to surprise him so much a neighbouring guest laughed out loud. The landlord advised us he would give us a medal if we managed to drink the water as it is so unpleasant! The food was fine-my fish pie was really very nice and friends were happy with their lasagnes. We were not offered the dessert menu as clearly the landlord wanted to finish for the evening (9pm). We were now the only remaining drinkers in the bar and also the only residents so we sat in the lovely snug bar around the open fire but it was made very clear we were outstaying our welcome. When we added more coal to the fire the landlord immediately arrived to say he would now have to dampen it down with water as we approaching bed time so we beat a hasty retreat (approx 10pm) so he could go to bed. The front door had already been opened to chill the bar and the lights off outside making the trip across then yard back to the twin room hazardous. Heating was now off in the upstairs rooms so it was a quick dive into bed.
We had requested breakfast at 8am. This provoked a gasp-we are not sure if it was too late or too early but we were all present by 8.03am and the last 2 were reminded that they were indeed tardy. By 8.45am after a very acceptable breakfast we were told it was `timeto be off 'so we were hastened off the premises.
All in all it was a most bizarre stay. The pub,location and food are all good but as with many of the other reviews the landlord does not understand customer care at all. Our needs or desires are very low down on his priority and once we realised it wasn't a joke it was all rather reminiscent of Fawlty Towers. I don't think it is intentional on his part which is more regrettable. It would take so little to make this a lovely place to stay and if he was able to take a genuine interest in his role as host he could have a goldmine on his hands. We were a group of women away for the weekend. We wanted simple food and a cosy place to chat and drink wine and we would happily have parted with more money while we did this but instead were bundled off to bed without a pudding-like naughty children.
We have laughed over this since especially having read all the other comments with which we identified so clearly and it will remain as one of our more memorable overnight stays but not entirely for the right reasons. This landlord clearly has a prblem with his social skills and I hope for his sake and his business he tries to work out a way around his 'blunt' manner and overall lack of enthusiasm for his job.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC