We planned to ski in Banff / Lake Louise, Canada, over Christmas. Our reservation was made through the --- website. The Radisson made a mistake in booking the two bedroom suite. The agent from SkiBig3, Taryn Izatt-Galloway, discovered the error and worked diligently with the Radisson to correct the situation, though it was difficult since the reservations for the whole region were filling up. Thanks to Taryn, who I consider one of best travel agents I've encountered, and thanks to the Radisson management who bent over backwards to make amends, everthing was settled to our satisfaction. The Radisson provided us two Deluxe adjoining rooms and breakfasts during our week stay. The breakfasts at Vic's restaurant were excellent and were a highlight during the exhausting days of skiing. The Radisson management was always responsive and helpful. I felt very comfortable at the Radisson, would gladly stay there again, and highly recommend it to others.

I booked this hotel using points so got the room for free. I ended up with the back halway broom closet room, very oddly laid out, no artwork, really icky atmosphere. I guess you get what you pay for??? I won't stay here again..... The service at the front desk was not bad, hotel was full so maybe that is why I got the dungeon? I really think you should try a different hotel.

Things here were ok, but my, but room seemed to have a funny smell. I also sat in the Dining room for breakfast where I sat next to a table of employees telling stories about angry customers. The hot tub was out of order which was a bummer. I did like the sleep number bed and the room had the nicest TV I have ever had in a hotel room.

We stayed here for two days to visit Banff national park. Although we normally don't pay prices for a hotel, we were satisfied because the hotel was very luxery. The room was nice and we liked the beds very much. There was the possibility to make your matrasses more soft (or hard)
There was a lovely garden wich was illumnated at night. The inside pool was very good. Nice warm water, nice tub and nice steamroom!

Although we thought this was a very good hotel we thougt is was a bit to expensive.