We happened to stay in Canmore on 2 separate occasions in a 2 week time frame. Overall the hotel was OK, but for the price things could have been better. The rooms were good with a kitchenette and a descent view. Overall the rooms appeared clean, but are going to need some extra love soon.
Upon arrival the front desk was OK, not overly welcoming but not rude. During our second visit our room was not ready so we decided to slowly get our bags and wait in the lobby. We checked back in 40 minutes and it still was not ready. So we all know that things happen so we waited and watched the weather channel. After close to 1 hour after their posted check in time our room was still not ready. Finally the call came out and we were allowed to enter. Meanwhile not one apology or explanation was offered from the front desk.
We proceeded to our floor only to find the housekeepers madly dashing about trying to prepare other rooms. After talking to them they were cleaning up after a very messy sports team had been allowed to stay well past the normal time. The housekeepers were the one's to offer the apology, NOT the front desk or the manager...??? In retrospect we would have looked around a little harder.

In comparing the 2 rooms it was interesting to note how one room was very cold while the other was very warm. One room the bed was very comfy while the other was going to need to be replaced. Overall it was OK. Pricey for what you end up with.

My wife and I are from Colorado Springs, Colorado and we were searching the web for the best hotel deals. We read about the hotels and then the reviews. We liked what we read about the Chateau Canmore, but when reading one of the reviews for the hotel, we were surprized how incredibly negative it was so we looked elsewhere. In the end though we decided to give it a chance. We are writing this review because we want everyone to know that we found the Chateau Canmore to be totally the opposite. The hotel was very clean, the staff very friendly, the amenities were wonderful, including the swimming pool, the hot tub, the sauna and the fitness room. We loved the decor of our room along with the fireplace, fridge and microwave.
One of the comments made by another reviewer is that trains pass behind the hotel and that they do; however, these trains are not like the ones that we have in the States where they are constantly blowing their warning horns. These ones simply pass by and when they do, they are more like background noise rather than a distraction.
Canmore is a great little town nestled at the foot of the mountains. The people are friendly and open; the air fresh, what more could you ask for?
For those who want a great hotel experience, we highly recommend this hotel.

First, the small problem: The room was very worn looking with a dirty carpet and bathtub. For well over over $200 per night, this is not acceptable. This hotel is rated as a 3-star hotel, but this type of of room maintenance is something usually found in a one-star cheap motel.

The next problem was more serious:
When I forst entered the hotel, there were two clerks on duty behind the desk, busy having a personal conversation with each other. The fermale clerk asked me what I wanted, and I asked her for a quiet room for a good night's sleep with no disturbances, preferably with no room above me. I told her I had been travelling all day and needed sleep more than anything else. She assigned me to a room on the top floor. During the time she was gathering my information, credit card, etc., she was still talking to the male employee. I got to the room, then had a late dinner at the hotel and then went to bed. After only a few hours sleep, I was startled by a telephone call. It was a wake-up call which I had certainly not requested. I phoned the front desk and politely asked them what the call was about, especially since I had specifically requested not to be disturbed. The clerk told me the wake-up call was intended for the person who had previously booked the room, but then cancelled his reservation. I couldn't get back to sleep, and I then politely asked the clerk if I could get a refund on the room since my purpose was to sleep. She sais she couldn't make the decision and no manager was there. I then checked out of the hotel, I spoke with another female clerk. We had a short pleasant conversation. I was tired and unhappy with the lack of sleep, but I made my complaint very calm and polite. I told the clerk I would speak with the manager by e-mail or phone later and certainly did not blame her for the problem. I signed my hotel check with a note to the manager, Lee Novak, asking for a refund, and left my e-mail address. The hotel manager, Lee Novak, did not answer this note, so I sent an e-mail, again outlining the problem. The manager, Lee Novak, replied, saying that she believed I was entitled to a full refund, but would only give me half. The reason for giving me only half, she stated in her e-mail (which was a complete shock to me) was that I had abused and sworn at her employee. I replied to her e-mail, telling her she was mistaken. So I am left with a $258 bill for an overnight stay in which I couldn't sleep, and am now accused of being an abusive customer. This is simply not in my nature, is not how I talk to anyone, so I am offended. All of my subsequent e-mails to Lee Novak, the hotel manager, were ignored. These e-mails were also business-like and polite. To date, I haven't even get the half-refund that Lee Novak had pronised. I am an experienced businessman, over 50 years old. I don't mistreat anyone, never use foul language, yet this hotel manager, Lee Novak, having witnessed nothing, accuses me of abusive behavior and won't deal with the issue.

In summary, this hotel has inexperienced staff, very poor management, and the rooms are not clean.

Overall, a pleasant but uneventful stay. The rooms are a bit small for a one-bedroom suite, but it slept our family of five comfortably. Two in each double bed (are double beds really that small?) and one on the pull out sofa. Not much room to walk around once the sofa is pulled out. Housekeeping was clean and on time.

Lots of hot water, so they may have solved their boiler problems or, we were just in a room that was uneffected. Being able to open the window is a nice touch and it helped cool down the room without the need for air conditioning. It did bring in the road noise however. We were on the road side away from the train tracks so the train noise was not an issue.

The pool is a little small but the kids had fun. One recommendation: If the pool is closed for repairs or cleaning, put the sign on the locker room. Our kids were changed and showered before finding our that the pool was closed one day.

Skip the restaurant, there are too many nice places to dine in Canmore than to eat here. The breakfast buffet was an experience. Go early or don't go at all. Nothing was replenished and we ate the scaps from the edges of the buffet platters. It looked like they had a fresh berry compote for the pancakes and a fruit salad judging by the juices at the bottom of the bowls. The pancakes and French toast were probably better in the first hour after they were cooked. The staff was cheerful but I don't think the waiter had been to bed yet from the night before.

Other than the restaurant, it was a nice stay; not too fancy and nothing to complain about, which is the reason I picked the hotel in the first place. I would probably stay here again unless I could get into one of the hotels tucked up in the mountains.