Called the Mountainview Inn mid June to book a room for friends of mine who were traveling through Canmore on August 5. I gave a Visa number and was told that the rooms were booked at $99+GST (each), which I considered reasonable . At that time I could have booked a few other Canmore hotel for about that much. No email confirmation ws set, which I found a bit odd, but did not think much of it.
On July 25, a week before my friends arrived in Calgary, Tina (the owner) called and notified me that the rate has gone up to $139, a mere 40% increase from the rate at which I booked it. She said that her receptionist "made a mistake" when I booked. I said I did not care much and since it is her mistake, she should honor the quoted rate, otherwise she is in breach of the (verbal) agreement we had on July 25. Tina said that if I want I can sue her, and if I want the rooms, I'd better caugh up the difference.
After a few phone calls to other Canmore hotels I realized where she was coming from: at the time she called me Canmore was booked solid; not a single room to be had. She knew we ould have no other alternative. I am just wondering how many of her other lodgers she called, extorting an extra 40% while holding them by the balls. Not a bad startegy: sell a room at a low cost to lure people, wait to see if the town fills up and then go and collect more claiming a "mistake" was made.
So here you go Tina, you got your extra $40 per room. I do hope, however, that this review will serve as a red flag for future poor souls. At the very least, if you book there, make sure she emails you something (even then though she can pull her "mistake" trick). Just in case there are readers who experienced the same thing, I would not mind filing a little Statement of Claim in small claims court in Calgary on behalf of us all.
You may contact me at 403-708-0744.
Aaron R.








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