We recently stayed at the Banff Boundary Lodge and I was very dissapointed with the hotel, especially the service at the front desk. When booking the hotel we clarified all the conditions and fee's but this was not accepted when we arrived. In fact it was clearly entered into our reservation file, but they would not honour that price. They were very unreasonable to deal with and even rude.

Also for anyone thinking of staying here, the hotel claims to be on the "Gate of Banff" but for those of you who don't know Banff, once you are in the gate, you still have to drive a long way before you are in the actual town of Banff. That's why they are listed as a hotel in Canmore not Banff. In fact this hotel is not even in the town of Canmore, it's outside the town so if you want to go out of the hotel for anything, you definitely have to drive.

Regardless, I will not stay here again mainly because the customer service is so unreasonable.

We were quoted with an AMA price (we specify the dates very clearly, everything was no problem), but when we got there, the reception say we don't give AMA pricing on a long weekend. But but...we were quoted...no possible way she said. What a scam!

The rooms are large but simple, deffinately on the noisy side from the constant traffic of the hwy. We stayed 4 nites 3 of which the water pump broke. No shower, cooking water or hot tub. Each nite we were told it would be fixed the next day, so we stayed. In the end we were only offered $50 as compensation. The staff was not very helpful and I would not stay there again.

Excellent value. Banff Boundary Lodge is located a couple miles from Canmore off Trans-Canada 1 just outside the entrance to Banff National Park. The property has easy access to the 4 lane for the park and to Canmore. We rented a two bedroom apartment. Two king beds, a full kitchen, a gas fireplace, and views of the Rockies. There is a Safeway and a Sosby's grocery store in Canmore. Martin, the on-site manager, provided excellent recommendations on wildlife viewing...we saw tons of elk on the golf course and the lake loop road, his favorite local brew...Broke Rock or something like that.....and even made available a computer for checking flight info from Calgary back to the States. We are planning on returning this next summer for a week's stay and will book at the Banff Boundary Lodge.