We recently stayed at the Banff Boundary Lodge and I was very dissapointed with the hotel, especially the service at the front desk. When booking the hotel we clarified all the conditions and fee's but this was not accepted when we arrived. In fact it was clearly entered into our reservation file, but they would not honour that price. They were very unreasonable to deal with and even rude.
Also for anyone thinking of staying here, the hotel claims to be on the "Gate of Banff" but for those of you who don't know Banff, once you are in the gate, you still have to drive a long way before you are in the actual town of Banff. That's why they are listed as a hotel in Canmore not Banff. In fact this hotel is not even in the town of Canmore, it's outside the town so if you want to go out of the hotel for anything, you definitely have to drive.
Regardless, I will not stay here again mainly because the customer service is so unreasonable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC