The Mystic Springs website promised luxury accommodations with the largest outdoor hotpool.
They are in fact quite lovely homes with 2 bedrooms, 2 bathrooms, 3 tv's, kitchen etc. Lovely, except on arrival it looks used and the paint on the walls is scuffed, the carpet is of very cheap low-end apartment quality. The unit we were assigned had a problem in the master bathroom: the shower doors were broken, one was literally hanging sideways and previous guests hair was left inside the tub (ugh). We then had to pack up and move everything next door, where there were lage stains on the living room carpet.
The welcome-mat was not ready for us on the day of arrival, the lady looked as if she could not be bothered. To top it off, the so-called 'hot pool' was COLD. The hot tub had no jets that worked. Maintenance brushed our concerns off with a casual 'oh we do that because of small children'. Upon closer examination, management did concede there was a maintenance problem with their hot-pool and shut it down for the remainder of our stay,. We were there for 3 nights in March and it would have been nice to be able to use the pools. The water kettle did not work as the electrical cord was missing. The replacement we were given also did not work. Towels and garbage also do not get removed, unless you complain. We would definately not stay here again. These units are all individually owned and Mystic Springs Resort just takes care of renting them out and do so with the minimum upkeep.

My parents, husband, family dog and myself stayed here for a weekend in October and had a wonderful stay. The condo / suite / room was very large and it was great to be able for each couple to have their own bathroom. Although some of the carpeting had seen better days, the furniture was all in great shape and the beds were very comfortable. The kitchen was well supplied and with three TVs we didn't even need to agree on what to watch in the evenings!

The best thing, for my family, was that we were also able to bring along our dog for an additional fee ($20/night). This fee meant being able to hike in the mountains with our furry friend, rather than paying almost the same amount to leave here in a kennel. As we were staying during the low season the room rate was also quite good, especially in comparision to what the rate would be at a "normal" hotel for two rooms without kitchen.

Nice place, especially if you want to save money on meals and keep the kids happy with the pool and hot tubs.

Comfortable beds. Good sleep was had by all. Room was clean. Ask for a paramount room with a view of the three sisters if you can.

By the way, even if you book a room in banff you will need to pay daily park fees. It does not make a difference if you travel daily from Canmore to Banff or stay in Banff.

I also noticed that staff in most restaurants and hotels in Banff and Canmore seemed less profficient and younger than in past years. I believe this is due to the labor crunch in Alberta-and may have something to do with the review about the cleanliness situation.

We were a party of three, staying at Mystic Springs just two nights while sightseeing in Banff...it's in Canmore, away from the Calgary/Banff hub-bub and a cute little town...LOTS of new stuff being built up; this place is not directly in the town-site, but only 5 minutes away on the loop access from the freeway.

The suites are huge! We had a two-bedroom...up-stairs bedrooms separate from living/dining/kitchen area downstairs. Just like a condo or apartment layout-even had a pull-out sofabed...Two full bathrooms. Very nice beds and linens...very clean, nice housekeeping staff and front desk.
We checked in really late and they had the local sheriff meet us (!) to give us our paperwork and room-keys...Low-key, friendly and genuine hospitality.

The property abuts a small woodland area in the back-beyond which the freeway runs, but it was not noisy...please note there are not sweeping majestic views of the surrounding mountains at this property-you see the peaks above the buildings but that's it. The pool is in the center of the place, small but nice...and there's pay laundry onsite.

We think it would be great for a family...we were out and about mostly, but it was a great place!