Booked to stay in August 2006. 'Family Bear Suite' sounded friendly and cosy - anything but... The hotel was advertised as having air conditioning. When we went up to our room, it was stifling. The air-con unit would not have cooled a picnic box. We thought about ventilating the room by opening the window. Only one small window would half open in a big room, and it made very little difference. Anyway, the main Canadian railway is barely 100 yards from the hotel and the prospect of trains rumbling past all night with upwards of fifty cargo carriages, was not an option with a flight back to UK the next day. The receptionist was unhelpful (being kind to her!) and did nothing - no electric fans, no help to fix the air-con. The hotel 'welcome' booklet in the room reads like the ten commandments and I have to say I've never encountered anything like it before! You must take your shoes off just inside the hotel room - staining the carpet results in a hefty fine. The hotel is non-smoking (fairly standard), but thou shalt not light up in the forecourt or the car park - thou shalt go on a good long walk for thy fag!! And, if you dont... a hefty fine. Add to this that there is a no noise policy after 10 pm and the hotel shuts its front door at 9 or 10 pm (you can enter via a fire staircase at the rear with a code). The staff we met were rude and unhelpful, the room did not have an effective air-con, the hotel is right by a main railway line etc etc. Dont stay here.





Cleanliness




