We had reservations booked at this Inn for 5 months in adavance for 11 people. Our Credit card number and personal info was given as we assumed everything was ready. We did not hear back from the Gateway Inn to make sure everything was confirmed. My sister sent an email making sure everything was all set(she was the one who booked the reservations). She recieved a very rude email stating that she did not give a deposit for the first night, but my sister had already given her Mastercard # and personal info. My sister then emailed her and told her she had given the gentleman who had took her call and she was under the assumption that the reason she was giving the man her M/C number was for the deposit. The lady then emailed my sister again in an extremely rude manner and said qoate "We cannot offer you accommodation as we DONOT have a unit to accommodate your size of group.
There has been a huge misunderstanding here - YOU DO NOT HAVE A RESERVATION HERE. Had you been straight forward as to the size of your group / this would have been made clear TO YOU from the start. Good Luck. The Gateway Inn" After reading this email my sister then tried phoning again and spoke to the same gentleman who then passed the phone saying "it's her". When the lady came on the phone she answered "ya?" and my sister was asking calmly and repestfully why she was recieving rude emails and all she wants to do is stay at this Inn. The lady then hung up on my sister and she tried to call again and the lady hung up again.
We do not know why they acted the way they did. My family does not at all reccomend staying at this Inn. They were rude and disrespectful and DO NOT know how to treat their customers or run a business. If you are travelling out West find somewhere other then THE GATEWAY INN which is located in CANMORE ALBERTA.