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Chateau World of Resort Banff Gate Mountain Lodge and Spa: Traveller Reviews

Chateau World of Resort Banff Gate Mountain Lodge and Spa
Average price*: £323 (CAD 649) (year-round)
TripAdvisor Traveller Rating: 2.5 based on 17 reviews 17 reviews
17 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
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3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index: #21 of 24 hotels in Canmore
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  • Rooms: 41
Description: Surrounded by the captivating Mountain ranges that encompass Banff National Park, and seconds from the park gates, The Banff Gate Mountain Lodge and... This description is based on information provided by the hotel.
Address:
1200 Harvie Heights Road
Canmore, Alberta T1W2W2
Canada

TripAdvisor Traveller Reviews

Reviews of Chateau World of Resort Banff Gate Mountain Lodge and Spa

( 3-7 of 17 )
“Stay at your own risk”

Chateau World of Resort Banff Gate Mountain Lodge and Spa

3 May 2008

We were contacted and told that we had won a free stay at the Banff Gate Mountain Lodge and Spa in Banff for 2 nights plus a $100 spa voucher at a spa nearby valued at over $600. We just had to pick up our voucher at their Edmonton office of a company Chateau World. When we showed up it turns out it was a timeshare presentation and we had to sit through the presentation along with 30 other people that had won the same prize. After enduring 3 hours of shawdy sales tactics, we got our free stay certificate and spa voucher. After trying for 8 months to book our prize stay, we finally were booked after threatening to go to the Better Business Bureau. When we arrived at the Banff Gate Mountain Lodge we were told that there was no more rooms and we were booked into the Canmore Inn into a motel room. After screaming at the front desk staff and threatening to go to the Better Business Bureau as we had 6 people in our party and a hotel room just would not do, they finally gave us the room we were promised. The room had cowwebs around the ceiling fixtures and there was very little hot water at the best of times. There was only one bathroom instead of two (the second one was unfinished) and the paper thin walls mean we could hear the people next door on both sides. On trip advisor the room rate is $649. Nobody there paid that price, an informal poll of the guests showed that some paid $99 for three nights and some were members of the timeshare. Most were not very happy with their accomodations. After enduring the dirty rooms, paper thin walls and cold water showers, we were told that we had to attend another 2 hour timeshare meeting or else our stay that we had won would not be free and we would have to pay $400 for two nights. I think nothing is for free and I regret ever falling for this fake prize ploy. I was very disapointed with the hotel and would never visit again.

  • This TripAdvisor Member:
    • Disliked — Service and Lies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worldtraveller042's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Quality time with friends
Age group: 35-49
Member since: 03 May 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa
Was this review helpful? Yes No
“You can stay here for 3 days and 2 nights for $99 ... just be careful.”

Chateau World of Resort Banff Gate Mountain Lodge and Spa

26 Apr 2008
1/1 found this review helpful

We stayed at the Banff Gate Mountain Lodge & Spa before they had to change the name from "Royal Club International at the Banff Gate Mountain Lodge & Spa" to "Chateau World at the Banff Gate Mountain Lodge & Spa"

It was nice enough. They had (and I believe still do) a special deal when you went through their website www.royalclubinternational.com OR www.chateauworld.com) If you sit through a 90 minute presentation, you can stay at this location for 3 days and 2 nights for only $99.

Take the time to research the presentation so that you know what you are walking into though. If you would like to know more about the presentation, just visit travelclubscams.info.

  • This TripAdvisor Member:
    • Liked — The suites have full kitchens in them and washer/driers, which is handy.
    • Disliked — the sales presentation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jadegronemeyer's Summary
Date of Stay: February 2004
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: 26 April 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
“Lodge and Spa - More like Motel and Bathtub”

Chateau World of Resort Banff Gate Mountain Lodge and Spa

Save Review
1 of 5 stars
San Francisco
21 Feb 2008
1/1 found this review helpful

This had to be the worst establishment in the province of Alberta. I'll start with what I saw first, a tiny hovel of a motel that is situated with a picturesque view of the "TransCanada Highway". The description on the website takes hyperbole to a whole new level.

Secondly, I called not once but twice to make sure the accomodations would be adequate for 6 individuals, and was given assurances that it would be fine. Not a chance that 6 people of any age, height, or weight could fit into one of those tiny rooms. Not only could the individuals not fit but we found it impossible to fit 4 people and their bags in the place (we had to leave our luggage in the car). The beds will fit one person of average size or two small children at best.

Our second bathroom had a room in it that clearly was intended to be a shower but hadn't been completed, instead of a shower head there was a light, and a drain in the ground. The only logical reason for this is that all other available monies used for building had gone to purhasing the two cheesy china settings that were set up at the dining room table (which would only be accessible to persons 4 feet or smaller).

The claim that the motel is even remotely "close" to Banff is another blatant fabrication of the truth (unless a 15 minute drive or a 50 CAD cab drive is what people consider "close"). Calling the motel a "Lodge and Spa" is a joke (unless a indoor pool the size of a hot tub is a spa).

On a scale of 0 to 10...i would rate this hotel a 1 (only because it had heat). Furthermore I would rather sleep in a car then stay at this horrid motel ever again in my life - and if anyone who reads this attempts to stay there - you have been warned.

  • This TripAdvisor Member:
    • Liked — not one thing
    • Disliked — everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SFO3's Summary
Date of Stay: February 2008
Travelled with: Friends
Visit was for: Other
Age group: 25-34
Member since: 21 February 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Skiing / Winter sports
Was this review helpful? Yes No
“A good compromise for certain purposes”

Chateau World of Resort Banff Gate Mountain Lodge and Spa

29 Nov 2007
1/1 found this review helpful

We stayed at the Chateau World Canmore (CWC), which is five minutes from the Banff Gate (BG) but operated by the same company. Overall, it is a perfectly acceptable place to stay if the purpose of your visit is mainly to enjoy the amenities, of which there is none on site.

My wife, our five-year-old son and I stayed there during the Thanksgiving (U.S.) week. We went there mainly to tour the Banff and Jasper National Parks and to ski and did not much care about what amenities were on site because we were so exhausted at the end of each day after sightseeing or skiing. We got this deal for a two-bedroom unit through a discount program that we were pressured into by some timeshare salesmen when we were in Cancun a couple of years ago (basically you get to use timeshare units that are in low demand). As we discovered, CWC has a hotel side and a timeshare side; the timeshare side has no access to any amenity of the hotel side, except that we got to use the wireless Internet provided by the hotel side because our unit is closest to the hotel side and and weak, but uninterrupted, reception of the wireless signal. You can look through a fence at the steam from the hotel's ourdoor Jacuzzi :(

The unit itself is fairly reasonable, with oak-patterned laminate floor and is very clean. Two bedrooms are separated by the utility room and the only bathroom or the unit. The bathroom is very small, with a washer and dryer in it. The living/dining area is fairly large, and there is sofabed in the livingroom portion. There being only one small bathroom, however, the unit is really not suited to have more than a family of three or four. The kitchen is basic but adequate (we ended up eating in every single meal because were to too tired to go out to the restaurants. By the way, Canmore has at least two large, excellent supermarkets, both nearby).

As mentioned earlier, there is no amenity on site for the time-share side, but you can go to the BG to use what's there. In fact, you check in and out your timeshare unit at BG. There is a small pool (more suited for just soaking and fooling around than actually swimming), gym, sauna, Jacuzzi, billiard/game room and wireless Internet access. You can also check out and DVD or video tape at the main desk without charge (our unit had both a VCR and DVD). Everything seems clean and well maintained, and the staff there was very friendly.

In short, if you just want a basic place to stay near Banff, CWC would be a reasonable choice.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Small bathroom and lack of any amenity.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FunInTheSnow's Summary
Date of Stay: November 2007
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 21 June 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure, Skiing / Winter sports
Was this review helpful? Yes No
“Fall week-end Canmore”

Chateau World of Resort Banff Gate Mountain Lodge and Spa

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4 of 5 stars
The Wild West
4 Oct 2007
1/1 found this review helpful

We reserved a two bedroom unit at this resort for a week-end at the end of September. The fall colors were beautiful, and when we awoke on the Saturday, we discovered that it had snowed in the night. This made the scenery even more spectacular.Two couples shared this unit. We found it to be very comfortable, especially the beds. There were two large bedrooms and a complete bathroom upstairs. The downstairs had a cozy sitting and dining area, a partial bathroom (with a stall for a shower but no tiles or fixtures yet), and a well equipped, full kitchen. There was a T.V. in each bedroom and one with a DVD player downstairs. A lovely fireplace with gas insert heater was most enjoyable. Our unit faced north. so we had a great view of the mountains out the front window, and a peaceful forested area out the back.The unit was very clean. Apart from a shower that tended to run hot and cold, and the sight of construction on some new units( unavoidable and temporary of course), we loved the place. It also has a spa area which we did not use. A vehicle is required to go into Canmore and to Banff. We will definitely go back.

  • This TripAdvisor Member:
    • Liked — Comfortable, cozy, complete kitchen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoddessT's Summary
Date of Stay: September 2007
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: 15 January 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No

Reviews of Chateau World of Resort Banff Gate Mountain Lodge and Spa

( 3-7 of 17 )
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Chateau World of Resort Banff Gate Mountain Lodge and Spa Address

1200 Harvie Heights Road, Canmore, Alberta T1W2W2, Canada