I called the day that I was supposed to arrive to advise the resort that I would be a day late because of weather.
When I firsted arrived in my condo, I noticed some garbage left in the room, then only to find that the beds have been slept in and the room uncleaned. The Resort swore up and down that they did clean the condo the day the last people left, and that no one had stayed there the night before.

I was told this would only take about an hour and a half to clean, only to return over two hours later to find them just finishing up. To applogize the resort did give use a bottle of wine and chocolates.

The heat wasn't properly regulated through out the night, and I woke up cold the first morning there, I asked the staff how to properly work the thermostat, which I learned that the thermostats both have to be set at a simular setting to work. Then to wake up the next morning only to find the condo freezing again, then I find out about a fan that runs constantly and maybe I should try shutting it off. This actually helped.

Then when going to shower in the morning, I found that both bathrooms had serious calcum build up on both shower heads, and neither worked properly. Then you aren't capable of controlling the water temprature, the water would go from comfortable to scalding hot to freezing within seconds.

Getting a glass of water I ran the cold tap for 5 minutes only to recieve lukewarm water.

We only got one packet of coffee to last us the full week, we found out later that its up to the guest to supply their own coffee. and house keeping came on Wednsday (we arrived Saturday) with fresh towels. You are also expected to take out your own garbage, if you do not then there is a $18 fine. You are also expected to clean your dished, which is acceptable.

The wiring in the condo wasn't done properly because if you turn the lights off in one area of the condo the light switch elsewhere wouldn't work.

Our Timeshare rated this resort a silver, I have to disagree with this rating.

The view and the area around the resort and the lay out of the condo floor plan was gorgous. But I don't think this makes up for the other problems we had to deal with.

Apon our arrival, we were treated like family. It was very relaxing, clean and lots to do thoughout our stay at the resort. There were day and night activities for younger persons and older alike. The outdoor hot tub was so nice, it's best if you bring alcohol, to put in a plastic cup. There was abit of snow early in the morning and it made it so romantic. We'll be going back in 2007 for sure!!!!

Great spot to use as a home base while touring Banff, Iceland Parkway, Jasper, Calagary and Kananaskis Country. Unit best described as cozy; we utilized master bedroom for storage and slept in the 2nd bedroom (darker). Well stocked kitchen with even baking dishes but no microwave dishes. Well organized activities surprising for such a small facility. Wine and cheese party, factory tours, hikes, children's crafting sessions - all free.
Picture of pool is bit misleading, it's very small again. Great outdoor hot tub though.