Management and staff uncaring and not helpful. We arrived after driving for 10 hours only to be put in a hotel down the street as there were no rooms available. I had booked the stay months prior and had my confirmation email to show the front desk. We were very upset as we were told nothing could be done by front desk staff and we called the manager. While waiting at the front desk another guest also told me that she was having the worst experience at this hotel as well and she was not happy with her room. We will never return and would not recommend this resort to anyone.

My family of 6 adults stayed here for one week. Our two bedroom, "two bathroom" unit was acceptable (there is also a pull-out sofa in the living area). However, the second bath did not actually have a shower. There was a hole where a shower was supposed to be installed. Apparently, all of the units are lacking the 2nd shower. The staff told us that this was an area that would be addressed. So you can imagine how much fun it was for 6 adults to adjust to 1 shower when two were expected. The unit was very clean, the kitchen well equipped, and the view is hard to beat. Don't expect much from the small pool or the hot tub with too few jets. The selection of videos available at no cost was very impressive. The location of this resort is hard to beat- close to Canmore and Banff. I would stay here again if traveling with 4 adults or fewer, but I can't really recommend it for 6 until they get the shower situation addressed. We had a fabulous meal at Zona's restaurant in Canmore. I would highly recommend Zona’s

We stayed at this resort for 1 week using our timeshare. Our flight originally got cancelled due to weather in Chicago. The earliest flight was the next day and we didn't arrive in Calgary till 11:45 pm. Once we got our luggage and picked up the rental car, we had a 2-hour drive in the snow to get to the resort. When we got close, I called the emergency phone number that was given me. After 2 tries and no call back, I called the other number listed on the lobby door. It's now 2:30 am and I woke up the woman that works the front desk. She was nice as can be and was there in 10 minutes. She was so friendly and helpful and apologized to us for having to wait so long!! I was a little disappointed when we got to our unit. Although it was very quaint, 2-story townhouse type, I think I was expecting more "plush". I got over that pretty quickly though because it was very clean (a big + in my book) and everything was comfortable and fresh. We noticed the next day that when we came back from a few hours away, our door was open (as a previous review stated). I immediately thought of that! I then noticed that unless you close the door tightly, it would stay open just enough not to catch. Hopefully that was the case with the other guest w/the review. The rest of the week was awesome, the people were all wonderful. No complaints what so ever! Would definitely recommend it!!

We used the timeshare portion of the hotel. We stayed here for a few days but had it booked for the week. We left for a few days to sight see and when we came back, the door was open a crack. This was very bothersome. Nothing of our belongings were missing, but still disturbing.
We stayed in a 2 bedroom unit which was cottage-like with wooden old-looking doors and a fireplace in the living room. Great kitchen no complaints there. A few things are missing however. There was no mat at the entrance which posed a problem when we came in from the snowy outside. No bathmat. We had to use a towel. With 5 people, that was tough.
The front desk, the pool, spa and anything you needed was about 2 km drive away to the other Hotel.
I would recommend this place, but I would rather have been in the park itself.. Theres always Next time