We booked the resort using our timeshare exchange and stayed for 7 days. Except for the fact that it is beside the highway, the location is b-e-a-u-t-i-f-u-l! The gate to Banff National park is only 2km away and downtown Canmore (where you can go for groceries, gas, take-out) is even closer. We arrived before the 4pm check-in. Because we had planned to do some sightseeing in Banff while waiting for check-in, the staff said they'd call our cellphone if they get our unit ready earlier. Before heading out, they efficiently registered us so we won't have to do it when we get back. They also accomodated our request to leave our luggage in their office in the meantime.

The unit had ample space for our group of 4 adults, kitchen was well-equipped, had updated furniture - in general very comfortable. Throughout the week we enjoyed the gym and outdoor hot tub which were well maintained.

Now for the rants. Although their website said there were 2 full baths, the shower in one of the bathrooms wasn't installed. Housekeeping is provided once a week, however, their "housekeeping" consisted only of a towel change and nothing more. Ample towels were provided but there were visible stains in some of them. But this is nothing compared to what I found in our room while packing on our last night. I was checking under the bed to make sure I don't leave anything behind when I happened to pull out part of the bedsheet that was tucked and folded under the mattress. To my horror I found a few bloodstains on the sheet (really, it's the only part of our trip that I want to forget) ! Disgusting! But because it was our last night and very late and I was exhausted from the day's activities, I decided not to call the office to ask for fresh sheets. Instead I just put an extra layer of blanket over the bed, which if you think about it is pointless anyway because we've been sleeping on that bed for the past 6 nights! G-ross.

Except for these cleanliness issues in our unit , overall, our experience at the resort was good.

Incredible views of the Rockies in Canada, near Banff and Lake Louise. Two hours away are the Icefields near Jasper and the drive is fantastic. The Chateau was a wonderful condo with fireplace and plenty of parking. Watch out for bears!

Management and staff uncaring and not helpful. We arrived after driving for 10 hours only to be put in a hotel down the street as there were no rooms available. I had booked the stay months prior and had my confirmation email to show the front desk. We were very upset as we were told nothing could be done by front desk staff and we called the manager. While waiting at the front desk another guest also told me that she was having the worst experience at this hotel as well and she was not happy with her room. We will never return and would not recommend this resort to anyone.

My family of 6 adults stayed here for one week. Our two bedroom, "two bathroom" unit was acceptable (there is also a pull-out sofa in the living area). However, the second bath did not actually have a shower. There was a hole where a shower was supposed to be installed. Apparently, all of the units are lacking the 2nd shower. The staff told us that this was an area that would be addressed. So you can imagine how much fun it was for 6 adults to adjust to 1 shower when two were expected. The unit was very clean, the kitchen well equipped, and the view is hard to beat. Don't expect much from the small pool or the hot tub with too few jets. The selection of videos available at no cost was very impressive. The location of this resort is hard to beat- close to Canmore and Banff. I would stay here again if traveling with 4 adults or fewer, but I can't really recommend it for 6 until they get the shower situation addressed. We had a fabulous meal at Zona's restaurant in Canmore. I would highly recommend Zona’s