We stayed for 3 nights at this Inn. The rooms are very small, but that would have been OK.The other stuff wasn't OK at all. The day after our first night, I placed the sign "Maid to clean" ... it was probably just a decoration on the door because the room wasn't cleaned. The second day finally, somebody came in and did the beds but didn't pick up the garbage which I have to take it out myself. Two days in a row I found huge ants talking walks on the walls of the room. The walls of the rooms are so thin that even when you have a normal talk, you can be heard perfectly from the adjacent rooms. The so-called continental breakfast is terrible:watered juice, colored-water coffee. .. and no sitting area for your breakfast either!
The parking doesn't exist ... it's wherever around the city you can find a spot!
The shocking thing though was the price: $89/night. Higher than the motels on the side of the highways which still have a fridge, a coffee machine (with the complimentary coffee supplied) and a microwave in the room. No such "luxury" to Mountain Hound Inn!
We go pretty often to Nelson and we stayed to other hotels which charged $89/night, and they had all the amenities in the room and for the breakfast. To not mention that I didn't have to carry out of the room the garbage, ever!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 August 2010
I am sorry about your situation with housekeeping. During that week we were training a number of new staff. If you had mentioned the lack of housekeeping in your room I would have gone to your room and cleaned it myself. Again, I am very sorry. As to your other complaints: Our free coffee available all day is not "colored water". It is in fact supplied by Kootenay Coffee which is a local organic fair trade brand. There is a counter with 2 stools as well as a leather sofa in the lobby if you choose to eat there. We have a number of rooms with fridges which are available upon request. Our parking is metered and on street. This is clearly explained when you reserve as well as in your confirmation letter. Our walls are made of cinder block and concrete. I have guests check out every day amazed at how quiet the room was. Our rates are very competitive to other hotels in the area, some of which do not offer A/C. I am so sorry you did not enjoy your stay. My staff work so hard to make our guests happy and we take it very personally when we get that one rare time our guests leave unhappy. I will do my best to make all of our future customers stays a pleasant one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC