My wife and I stayed at the Delta Kananaskis for two nights on Feb 3rd and 4th directly after our wedding.
Our reservation was botched from the start. I booked the Anniversary package special ($357 CAN/night) for the first night and told the phone reservation agent that we would like to stay on in the suite for the second night ($219 CAN/night) but didn't require the spa package for the second day. When we arrived at the hotel we were booked for one night only. This was a shame as I had called three days in advance to confirm the booking.
During my advance call to the hotel I requested a bottle of champagne and snacks be waiting in our room prior to arrival. When we arrived at the hotel at 1.30 AM we found nothing in the room. I called the front desk and they did send up the night staff with a bottle of champagne and chocolates. The night staff was very friendly and efficient. I called the manager in the morning and she removed the charges for the champagne. While I was happy that the hotel acknowledged the error and refunded the charges I was disappointed at the oversight. After all, you only get married once and only get one opportunity to get it right on your wedding night.
My second problem with the hotel is that the spa is run independently from the hotel. When I called in advance to book our spa appointments we were told that we were not guaranteed a spot in the spa even though we had booked the anniversary package. The package includes two spa vouchers. In my mind, if the hotel is willing to accept my anniversary package booking they should reserve a spa booking at the same time.
Now that I have those two beefs out of the way I would like to say that the other elements of our stay were very positive. The suite was brilliant and the hot tub very relaxing. The food at all our meals was plentiful and well presented. The bell staff was very courteous. The rooms are a bit dated, but kept in excellent condition. The on demand video system worked flawlessly and the selection of movies was both current and wide.
Our best times at the resort were taking walks on the vast pathway system and enjoying the excellent breakfasts.
My wife and I were there for a post wedding breather and only wanted to relax and have a couple of good meals. The hotel delivered in spades. Despite the problems with the hotel and spa reservation systems I would still recommend this property. Our overall impression was great. I would recommend this hotel to honeymooners as well as those looking for a weekend getaway.
I would like to add one final note. The phone charges at this hotel are extortion. I did use the hotel phone to dial long distance and made two calls to Calgary - total time - 17 minutes for which I was charged 35 dollars. Buyer beware.









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