I booked this 3 night stay over President's weekend and was very lucky to have found a last minute opening. We usually stay at The Fairmont but it was sold out. I chose Le Sommet des Neiges mainly for the location and convenience. As we only get a chance to ski once a year, I seek out premium properties with excellent reviews. I was puzzled as to why this property had some negative reviews, so here is my take on things.
I don't mind spending $$ for an exceptional property but the main problem with this property is that it is far too expensive for what you get. Ok - it IS at the base of the gondola but that's pretty much it. Let's face it, Mont Tremblant is beautifully designed with a central village and a transportation system that makes it a breeze to get just about anywhere within minutes. You can also pay a nominal fee and use the ski valet service at the base of the gondola. That pretty much disqualifies the need to accept the justification that you pay more to be near the slopes.
Upon arrival, the exterior and lobby were consistent with the architecture of the village and the front desk staff was very friendly and attentive to our every need. I was very pleased that we were able to check in early as we were very tired from our early morning departure. The staff had our lift tickets ready but we were not notified about the ski lockers. Not a big deal.... The rental shop sits adjacent to the ski locker doors, so it is very convenient.
The 3 bedroom condo was spacious, clean and modern. I suspect we were in one of the newer renovated rooms as we had flat screen TV's, nice furnishings and convenient push button gas fireplaces in the master and living room. It was also very nice to have 3 separate bathrooms and a huge soaking tub in the master. Mind you, the ONLY time I ever take a leisurely bath is after a day of skiing. The bathroom vanity seemed ill suited to the room and really needed to be bigger in scale and function. Again, if you are expecting 5 star hotel bathrooms, go somewhere else.
I agree with other reviews that the maid service was very disappointing, given the price range. All the staff did was collect the garbage and recycle each day. No beds were made. I don't think I heard a vacume the whole time. And they didn't get around to the room until fairly late in the day. Weird.
Here's the thing that this establishment misses the point on. Don't skimp! If they just had a few bells and whistles, they would already have me signed up for next year. Little things just sort of set me off; for example: The kitchen was well stocked for cooking but after your one complimentary sack of coffee, that's it. You are ON YOUR OWN. Don't try to snatch some off of the maid's cart because you won't find any more. Provisions here are rationed as if someone did the break even and said 'AH HA - I found a way to make a profit.' Good thing my husband brought hair conditioner cause there simply wasn't any. They did compensate by leaving an extra teeny-tiny bottle of shampoo, however.
Also, don't expect any granite countertops here. The appliances are basic, like what you would expect in a far more modest ski condo. Mind you, it was all clean but again, at the price you are paying per night, it should be more luxurious.
No, I'm not just ranting. Let me give you some perspective. It used to be a good deal for Americans to do their ski thing in Canada with the favorable exchange rate. Not the case any more. The kitchen is a big deal because I was planning on eating most meals in. I'm glad I did because the restaurant prices were sky high, and there are more taxes than you can shake your ski pole at!
The little grocery that you can walk to (Magasin Général) is lovely but horribly overpriced. I thought I would purchase a kitchen sponge but it was $6.00. I mean, is it too much to leave a roll of paper towels in the room, sponge and perhaps some complimentary foil and plastic wrap? Also, the food items at this shop were pretty basic. Don't expect to eat more than baguettes and cheese from this establishment.
The hotel DID have complimentary cookies in the lounge area but they were scarce. I don't know who determines which interval to put them out or if someone puts maybe 20 of them there and when they are gone, they are GONE. Don't despair, as there WAS free cucumber water! For hot chocolate, you had to pay $1.50 at the front desk for that special treat. Hello? Cheap, cheap cheap! At these prices, there should always be some sort of snack in the front lounge which is complimentary. Does it cost that much to have a bowl of apples, tea, hot cocoa, etc.... ?
How about having a weekly manager's wine and cheese party? Limit it to an hour and give your clients something special to say about your establishment that sets it apart from the rest. How about milk and cookies for the little ones with a story hour? I saw a lot of young families and just a simple step like this would go a LONG way.
It would also be helpful to have a local grocery and liquor delivery service. How about teaming up with other local vendors to deliver to the hotel? If this service exists, it was not advertised and it would be a huge benefit for both the restaurant community and hotel guests alike.
Finally - I found that there was an active mouse trap under the master bathroom vanity. Yes, it was set. Enough said?
Try to find a discount price as these rooms are really expensive for what you get!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 June 2012
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It is unfortunate that you did not enjoy your last visit. I invite you to contact me directly so we can discuss it further. After your review was posted a thorough investigation was performed and I can assure you we do not have a mouse issue at the hotel. Furthermore placing mouse traps is not part of our protocol and thus we are sincerely baffled by the apparition of such a contraption.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC