My stay at Spencer on Byron this time was ruined on arrival. I booked this hotel specifically because it had a swimming pool and enjoyed using it on a previous visit. When I checked in at reception there was a notice board next to reception announcing the pool was closed from 10am to 8pm. It was open from 8am to 10pm and one could use it at each end of the day. The booking was made four months earlier and there was no mention of the pool being closed or email sent to advise me. Spencer did not update their website to advise of pool closure. I checked this when I got to my room. They couldn’t tell me how long it would be closed for. To be told this after flying twelve thousand miles does not make for a happy customer. After five days the pool was open full time but that was half of my stay gone. I was given a small refund after complaining. Not much consolation when a pool was really what was wanted. It would help if they kept their customers informed. Other hotels do it. On a positive note the room had a great view. Make sure it’s the 19th floor. Used the oven to warm something and the burnt on grease in it stank the place out. Didn’t use that again. Furnishings are looking tired. Good size apartment. Bed was very comfy. House keeper very helpful. A great location to stay.
- Also Known As:
- Spencer On Byron Hotel
- Spencer On Byron
- Spencer On Byron Auckland
- The Spencer On Byron Hotel Takapuna, Auckland, North Island
- Official Description (provided by the hotel):
- One of the finest Auckland hotels - ocean views, sea-scented air and a sunny outlook... Auckland's Spencer on Byron Hotel uses its beautiful environment to great advantage. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. Various types of rooms from studios to fully equipped family suites are available. ... more less
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