Just got back from 2 days at the Riviera with my husband and 2 kids. Arrived in the evening, the staff were excellent and extremely polite and easy to deal with - I asked a few questions and they answered courteously each time (with no bad attitude whatsoever). We had an oceanfront view with two double beds with access right onto the beach from our deck - very convenient (RM#159), there was a bouquet of REAL flowers and a card wishing me an enjoyable stay at their resort - a pleasant surprise and a thoughtful touch. The room was nicely appointed although I would have preferred four pillows on each bed rather than two and more padding on the mattress - too firm for my comfort level, the tub and toilet are separate from the sink and mirror which works out nicely with 2 adults and 2 kids getting ready in the morning, the bathtub could use a good scrubbing because the bottom is covered with round dots so you don't slip however, they've blackened over time, not very appealling. A microwave would have been handy so that I could have heated up my left over dinner later but there was a mini fridge to store drinks etc., the little soaps and lotions provided weren't drying or irritating. The pool is nice but we couldn't find an available lounge so we brought our own lawn chairs and the guy beside me cracked open a beer, later when I inquired at the desk if you could drink by the pool they said yes but nothing with glass was allowed, really I wasn't comfortable with this because some people can get roudy after 2-3 drinks and there are kids everywhere - might want to revise this policy. Some of the lounges were covered with towels and no one had returned for over an hour, clearly a staff member should monitor this because 2 more families came in and were searching for lounges and wound up leaving. The beach is kept very clean which I appreciated so that you can walk around at night in your bare feet, there are also lounges and umbrellas available for guests during the day. The staff at the on-site restaurant were exceptional and clearly anticipated the guests needs on cue and I am very scrutinizing when it comes to service in restaurants, some of the other restaurants we went to the staff were indifferent and stone-faced. This was our first time to Cape Cod and enjoyed our time here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
RedJacket021, Manager
(Management representative)
6 Jul 2008
Thank you for your honest assessment. This is now 2008 and as you can see we are monitoring Trip Advisor on a regular basis now.
At our next meeting I will ask and see if there are any points of interest that you mentioned that still need attention.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC