We booked 2 rooms on the phone for late November early December, but had to cancel the reservation due to bad weather conditions a few days in advance so we called and they told us that it is Ok to cancel and they asked if we are still interested to go there some other time which we said yes but didn't make any plans or bookings and the result of the discussion at least on our end was the cancellation of the previous booking without the mention of any charges. to our huge surprise they took all the money for both rooms off my credit card straight away!! so I called again and they said they thought we were going to go there sometime so they took the money!!! which is not very ethical since we made no plans for that and no mention of the charges on the phone, so finally after few phone calls to take our money back in a span of few weeks they said they will reimburse minus administration fee which turned out to be 80 dollars. the problem is not really the money that they took but their attitude and the fact that they were not honest at all. It is a shame because this place looks nice we would have gone there if we received a better treatment.
- Official Description (provided by the hotel):
- Pender Lea Chalets are sited on 2800 acres of bushland adjoining the Koscuiszko National Park, convenient to the skitube and Thredbo Alpine Village, with quick access to the ski slopes and the Alpine country. Lake Jindabyne with its water sports is just minutes away. Have a fishing holiday on our property where the Thredbo River flows deep with a series of pools and running rapids. Thredbo in the summer offers walking tracks, mountain bike tracks, kyacking and much more. ... more less