I booked this hotel 5 weeks prior to arrival via telephone. Two days before I phoned to confirm the booking and was told all was fine and they were expecting us. We arrived at the hotel at 4pm to be told that they had a large party coming and had booked us into the Marriot in Bristol. We explained that we had chosen their hotel as we wanted a small boutique hotel and not chain. I could not understand how they did not have a room for us even though I had booked several weeks in advance and phoned to confirm less than 48 hours beforehand. It seems that they had a large Party and wanted their custom more than ours. They offered us a complimentary meal in their restaurant but we didn't want to tramp back there on a rainy evening, especially as our custom meant so little to them. However the Royal Marriott was excellent and I would highly recommend it.








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