Arrived late in the evening and was greated by a welcoming smile, the receptionist who checked me in was very polite and helpful. The hotel is geared towards people staying and catching a flight, I did not fall into this ctaegory which through them a bit when they asked when my flight departed and what was the flight number. It seemed they book early morning calls around the flight times which is quite a good service. I asked if I could get a certain newspaper in the morning and was told they did not offer that service yet they would have a pile of the Independent and I could take one of them.
The hotel from the outside looks quite modern, and does look a little like an express. The room was really nice, it was decorated in a modern theme, the bed was quite soft and the room lighting was the standard holiday inn affair of lots of little lights around the room. The bathroom was very small with a even smaller bath, being 6ft 4ins, I find hotel baths quite small anyway. This one just big enough to sit upright in but not to relax.
The hotel was quiet at night apart guests banging doors.
Breakfast
The buffet looked just okay the service was appalling, there were tables full of rubbish and no-one was clearing them. I asked the waitress if they had a specials board,she responded that the whole buffet was special. I asked for some poached eggs but got told they are not avaliable here. The only egg product they had was scrambled, the sausage was red in the middle and the bacon was undercooked. The plates for the hot food were kept nice and cold in the chiller. The coffee was very weak and cold. I had been tempted to order room service but the menu was uninspiring with lots of basic fare.

We stayed at the holiday inn in november as we had a flight out of bristol the next day .I have stayed in various holiday inn(s} and express all over and found this to be clean tidy and quiet the staff are very helpfull the food is nice and is ideal if your parking your car there as they will drop you up to the airport and pick you up alltogether a pleasnent stay and will use again ...

Stayed here to catch an early morning flight from BRS. Nice room, very clean (including bathroom), comfy bed, enough space to move around. Whole hotel looked like it had been recently upgraded, in fact. Nice decor. Only complaint with the room was that the remote for the TV was broken. Had a drink and some snacks in the bar area - a bit pricey for what we got, but very tasty and good service. Nice, comfortable seating area in the bar with couches, chairs, etc. to hang out. Front desk staff very friendly and helpful. Overall, a very good experience. Would certainly stay here again.

Me and my wife were very please with the hotel. It is a very nice modern hotel; however it is in the absolute middle of no where. This was not a big deal for use because we were just staying the night and had to catch a 6:00 AM flight out of the Bristol Airport the next morning. The rooms were very nice and the free shuttle to the airport was great. The web site said that the hotel had a business center, but this was not true. However, the hotel staff let us jump around the counter and check our airline reservation and print our e-tickets. That was great. Since this hotel is literally in the middle of no where we had to eat at the hotel which was good but pricey.