This is the lowest I have ever had to rate any Hotel that I have stayed in. The only reason this Travelodge is worthy of a 2-Star Rating is because of the Receptionists. They were cheerful and helpful, and the check-in process was quick and straight-forward as we had booked online last November. We cannot comment of the Bar Café as we did not use these facilities, but they appeared to be adequate and have a reasonably priced Menu.
Once we got to our room (on the Fourth floor) things went downhill. The room was reasonably clean, although I have seen better in some Bed & Breakfast establishments. The bed was a standard Double Bed, but was low, hard and lumpy. The ‘lumpiness’ was due to the waterproof sheet. This appeared to only be a ‘single’ sized one, and – although there were straps or tapes to secure this – these were not fixed. Despite attempts to ‘smooth out’ these wrinkles, some of them were permanent and could not be flattened. Also, as this waterproof sheet was not fixed this moved and wrinkled and creased up even more. I don’t think either my wife or I got more than a couple of hours sleep due to this uncomfortable bed.
The decorative state of the room left a lot to be desired. There were no pictures or anything on the walls, although there must have been something at one time as there were 4 holes (about 6 or 7 inches apart) that had not been filled on one of the walls. There were several deep dents and scratches in the plasterwork. The only plus point about the room was that the lighting level was above average for most hotels, and the wall lights at the head of the bed were much brighter than those found in even 4-Star Hotels, and provided a good light for reading in bed.
The Air Conditioning system was a nightmare! This did not appear to be working properly, born out by the fact that there was a Convector Heater in the room. The fan unit was noisy even at the slowest speed, and could not be switched off. Yes, there is an On/Off button, but this only stops it for a few seconds before it restarts. There were no instructions on how to operate this. The Fan DID switch off at about 11 p.m. (which we were grateful for) – but then it started again after about 20 minutes. This stopped at various times throughout the night, but only for about 5 minutes at the most.
Now, don’t get me started on the Bathroom – oh, alright then!
1) The Shower Curtain was far too short, and only just provided sufficient protection to prevent water from the shower going all over the floor.
2) The Thermostatic Control on the Mixer Tap for the Bath / Shower was broken so that this could not be set above the 38ºC mark. The button to release this so that it could be increased was missing, and this left a sharp metal area exposed (a Health & Safety issue surely as I nearly cut my finger on it trying to adjust the temperature). The actual internal mechanism to release the ‘Stop’ had become trapped inside the housing of the tap, and so could not be operated. This resulted in only tepid water being available for bathing and showering.
3) The left hand knob of the bath tap adjusts the water flow, and selects the water flow between either the shower head or through the taps. Unfortunately there is no (or very little) distinction between stopping water from one to starting water from the other. The mid-point is not clear, and if turning off the water to the bath too quickly this results in getting showered from above!
4) The bath was not very deep (no fear of drowning in it) and the bath emptied quickly – and that was with the plug still in! This meant having to regularly top up the bath with even more tepid water.
5) The toilet paper is very thin, and the sheets of paper are very small. It is advisable to take your own if you want comfort! (The toilet paper at the Premier Inns used to be acceptable, but they are now using the individual interleaved sheets at several – if not all – of their Hotels. So, again, take your own!)
Since returning home I have looked at the Trip Advisor website, and most (if not all) of the above points of concern have already been raised. Either most of the people have stayed in the same room as us (Room 413) or most of the rooms suffer from the same problems. This should be a matter of concern for the local Manager and the Group Manager, and should be addressed. I am certain that other Travelodge properties do not have the same problems, so they should give this one some attention and get it one up-to-date.
Premier Inns ARE more expensive, but at least you are assured of comfort (particularly with their ‘Good Night’s Sleep’ Guarantee) – and FREE car parking (although there appear to be one or two where there is no on-site parking, and a public car park has to be used). This was £12 for 24 hours outside this Travelodge, or £24 for 24 hours at a nearby Multi-Storey car park. Both are operated by NCP.
Since drafting this, I sent a copy of this ‘Review’ to Travelodge for their comments, and the reply from 'Customer Services' was satisfactory. They have assured me that they will forward a copy of it to the Manager at this Travelodge for his attention to ensure that the matters raised will be attended to. Whether or not any action is taken by the relevant Travelodge remains to be seen, but we have been given eVouchers to the value of the original booking to use on a future occasion within the next 6 months. This is fair enough, and I think it is important that the Customer Services are provided with feedback so that they can take the appropriate action.
One on the top floor at the rear of the Hotel should be best, but are there any good rooms here?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC