The views and the location are very good. Howvever, I would agree that the hotel needs updating. They rooms are small. Our TV did not work and neither did the window, poorly shutting. The book that comes with the hotel is a bit lengthy, even for a lawyer like me. No flushing of the toilets after 11, mainly because the plumbing is awful, No food is allowed in the rooms, apparently beause of the smell, which is strange as you can bring in a dog to your room. I Also the curtains are paper thin so if want a rest in the morning, unless you have a pillow over your hear you are not going to get one. I would also agree with previous regarding the female staff, seem to be trying but the father, stroke alpha male, is very unwelcoming. The food is average and offers the usual English breakfast. But take it from an Englishman, please please be original try something different! For the price I would say it is a BIG DISAPPOINTMENT. Also I would say that this is NOT a hotel but a guest house, I really cannot understand the pretensions to be a hotel. Also there were hairs i the room from the previous occupants. I also could smell other people smoking in the rooms. I really want to give this "hotel a better rating but could not under pain of death, sorry!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 May 2011
I am speachless! I Always find bad reviews very upsetting as we work so very hard to try and please everyone, even though our huge database of returning customers always asure me that you will never please everyone, and we are doing a good job! I find it especially odd that this review makes references to my hard working father whom was away at the time of this guest's stay at a family funeral up country so am not sure what father figure they found so unwelcoming as it was just my mother and I here at the time.
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We offer a full english breakfast, along with veggie breakfast, continental and porrige which for a small seaside family run hotel i feel is quite a large choice. We ask people not to bring take away foods into the hotel as the bedrooms are not designed for eating in, plus we do have a restaurant here ourselves and can offer evening meals at a cost of £12.50 for 3 courses if people are too tired to go out and get a meal. We have never asked people not to flush toilets at any time as that would be quite disgusting and unhygenic, so am unsure what gave the impression that you could not do so after 11pm.
PLEASE PLEASE if people have problems understaning how to work televisions or get hotwater or close windows or any other problems, you must tell us at the time as we are human and may have overlooked something! If you bring our attention to it we will sort it out for you or move you to another room if necessary. Had this guest have done this they could have had a much happier time with us, once you have left there is nothing I can do to rectify any problems you may have had!
We are a totally non-smoking hotel but unfortunatley no matter how many times you ask people not to smoke you will always get one who thinks it is their rite to smoke with no regard to anyone else, which is also similar to people who bring in take away's or come in very late and make it their mission to wake as many people as possible. so I can only appologise on their behalfs for any discomfort it may have caused other guest's at the time.
Whilst I am upset, I also feel that most comments made are more to do with personal likes and dislikes which no two people are the same so would be impossible to please everyone.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC