We are regular visitors to Dartmouth and usually stay in a privately rented apartment in the swish Dart Marina development. At the end of our most recent stay we decided to book into the Dart Marina Hotel for an extra couple of nights. We had enjoyed dinner there during a previous visit and so had high expectations for our stay. Indeed we had previously checked the Tripadvisor reviews and remarked that other visitors shouldn't be surprised that the hotel is expensive, because at Dart Marina one is paying for the stunning riverside location. Surely the size of the bedroom or other minor quibbles would be forgotten in the sheer enjoyment of staying in such a wonderful part of Dartmouth. However regrettably we have to agree with the other negative reviews - the Dart Marina Hotel is resting on its laurels and could be a fantastic hotel if only more effort was put into providing for guests' comfort.
On arrival we were greeted and helped with our bags. It was nice to walk into the pleasantly furnished hotel lobby and lounge, knowing that this time we would be staying. However we were not offered the welcome drink as other Tripadvisor reviewers have mentioned. Check-in was efficient and then we stepped into the hotel corridor......and our hearts sank a little. The corridors were rather narrow, dark and drab, there was none of the anticipated feeling of luxury apparent from the lounge area.
In the corridor outside our room was a large cleaning/service trolley which had the effect of narrowing the walkway even more. This was left in the same position from about breakfast time to late afternoon on both days of our stay, causing us to squeeze past every time we entered or left our room. We tried to ignore the piles of used towels that had been dumped along the corridor. A bit depressing really.
Our room was the "double with balcony" that we had booked through the Dart Marina's website. We can't argue with the description and as mentioned above we did anticipate that the room might be on the small side.....but it was very, very small. On entering there was a small built in wardrobe that was held shut by a strong magnet and thus very difficult to open. The bedroom opened out into an area probably about 12 feet by 7 feet, with a small double bed, bedside cabinets, a cupboard with hospitality tray, a desk, a side table and two upholstered chairs. At least we could both sit down, but we had to take turns walking around all the furniture. The balcony was however a good size with sturdy wooden furniture. The fabrics used in the room were clean and modern but the furniture was obviously a lot older and well used. A very tatty 3-month old magazine had been left on the side table to enhance our stay.
Our ensuite bathroom was tiny - a bath that was only long enough for sitting in, not soaking; a washbasin and a tiny loo that had to be approached by walking backwards because it had been fitted into such a narrow space.
The main problem with our room however was the noise from both neighbouring rooms - mostly the sound of television, but also the other guests' conversation. I hope the lady in room 14 didn't mind us hearing every word of her thoughts on the state of a certain TV celebrity's marriage! Annoyingly we were disturbed until about midnight on both of our evenings by television noise. We mentioned it to reception and the response was "yes, we have had problems with that since the wall mounted televisions were installed". Basically, tough!
Happily as before we enjoyed our dinners on both evenings, although the service in the bar was a bit shambolic - first we had to find someone to take our drinks order, then the order was forgotten.....however the lady in charge of the restaurant was very pleasant and efficient, perhaps she should be put in charge of the bar, room design and housekeeping as well! The latter knocked on our door at 9am on Sunday morning and wanted to service the room, probably because it was the nearest one to the by now familiar cleaning trolley.
All in all, a rather disappointing stay for the princely sum of almost £500 for two nights' dinner, bed and breakfast. We will visit the Dart Marina again for dinner, but don't think we will make that step into the residential part of the hotel again.








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