Company booking for 4 nights. Having read previous reviews felt very worried about it ! IT WAS FINE !!
Staff very helpful, food was EXCELLENT ( breakfast is huge, well cooked and includes 2 fish choices), lunch excellent, and the resturant / evening menu is well above expectation. Ample car parking, good conference room facilities. The hotel is undergoing refurbishment and I did ask to look at 3 seperate bedrooms before I chose which one ( Experienced travellers do that so don't worry about asking to do it too !).
The room quality did differ and one not at all suitable, the one I chose was a twin, good decor, non smoking, excellent shower and a full lay out bath - not bad for a 6ft person. Easy walking distance along canal and river exe into town and on a main bus route. I would stay there again.

We booked a triple room through a hotel deals web site having held our wedding reception at this hotel 10 years ago. All I can say is 'never go back'. We were given a room with 2 single beds and a camp bed which meant we were unable to walk around the room. The bathroom was covered with black mildew and smelt appalling. The whole hotel looked tired and dirty as the decor had not been changed since we were last there.

The breakfast was OK, but they got my order wrong.

Stay somewhere else.

The rooms were large but it was obvious that the hotel hadn't been decorated since the eighties. The sheets had blood stains, carpets had drink stains. The bar has a beautiful view of their gardens, however every chair was damaged with rips and stained with spilt drinks. There was a hardly visable A4 sized notice stating under refurbishment which was situated in the bar. I must say that the restaurant was lovely and the food better than expected after seeing the state of the rest of the building. The service was slow but the staff were very polite. I will say that if this doesn't put you off at least don't bring young children as on top of the tv they have six porn channels advertised in a very prominent display.

I hope they start renovating soon because due to their location it has such great potential.

Stayed here for one night during August 2004 while on business in Exeter. Got a good deal from the hotel website.

Check in was good I arrived before the normal 14:00 check in time but my room was ready. The room was clean if a little tired looking, could do with a bit of modernisation, but it was not offensive.

Toilet was clean, but again looked tired. But then if you look closely at any hotel you can see these problems.

The main problem with the hotel was the service in the restaurant and the bar. The bar only had one person serving drinks, taking food orders and clearing tables. He was there at lunch time and also during the evening. So I wouldn't like to be doing his hours.

The restaurant food was very good. The service though was a little poor. They seemed to have a lot of people working, but most of them just stood around doing nothing. If people are going to do this then they should not stand around in the public areas.

In conclusion it is a nice hotel, if I could get the same deal again I would go back. I wouldn't like to pay full price for the experience.