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Sunray Hotel: Traveller Reviews

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Reviews of Sunray Hotel

( 2-6 of 10 )
“Not a Hotel”

Sunray Hotel

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2 of 5 stars
Martin92
Huddersfield
9 Aug 2006
2/5 found this review helpful

Location good, easy walk from Hoe, Barbican and Town. A little uneasy due to the youth centre next door and finding groups of youths hanging about. We had no problem. Car parking, there is room for 4 cars failing that parking on nearby roads free from 18.00 – 1000 then £1 an hour maximum 4 hours. Premises looks clean and well presented. This to me is NOT a Hotel. No bar as it states on the web site. No mini bar, telephone, evening meal, porter etc, it is in fact just a B&B.
We were in room 9 a triple. Room, good size, shower room small. Reasonably clean but we did find a pair of underpants behind the small chair in the room. We stayed 5 nights and the room was not vacuumed once. The work top was not wiped down. On two days the bed was not made properly and on one day the full waste bin was not emptied. Really need to try harder on room cleanliness.
Fire equipment good and escape well signed.
Breakfast was good and staff OK. Overall could do better. Would I go again NO, would I recommend to a friend NO.
Martin

  • This TripAdvisor Member:
    • Liked — Location of premises
    • Disliked — Lack of facilities and clenliness of room
    • Any tips/secrets for future travellers? — Find somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin92's Summary
Date of Stay: July 2006
Travelled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: 09 August 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other

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Management Response
sunrayowner, Owner
(Management representative)
23 Oct 2006
This gentleman and his family as stated stayed at our hotel as stated however some of his facts are totally inaccurate
1)Parking in this area is difficult as is with all hotels here however we have 6 parking spaces not 4 as reported but as such we have 6 more than most of the hotels here
2)Mini bars, licencing etc do not make a hotel a hotel. The term hotel is simply a term applied to an establishment where rooms are rented on a short term basis
3) We are not resposible for information displayed on out of date websites. The website he mentions is not our own.
4) This man was asked repeatedly if all was ok and they said they enjoyed themselves and never once complained. They enjoyed it so much they stayed asked to stay for 5 days instead of the 4 booked. Of course we accomodated this request on short notice despite it being height of the season and had to move around bookings to do this. He refused to have the room cleaned on his last day and stated 'Its ok just leave our room for today !'
'5)All our rooms are cleaned daily but comply with the wishes of guests if they do not wish to have their room cleaned

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
“Comfortable and reasonably priced”

Sunray Hotel

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3 of 5 stars
A TripAdvisor Member
22 May 2006
1/1 found this review helpful

Stayed here for one night on my way through to Cornwall. It was clean and comfortable with friendly staff and a fantastic breakfast. The facilities were basic but perfectly adequate, and I had everything I expected for my money. The hotel is in an ideal location. Wouldn't hesitate to stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: May 2006
Member since: 12 January 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young Singles, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists

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“Great Stay at the Sunray”

Sunray Hotel

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5 of 5 stars
bobby1950
Bolton
30 Mar 2006

This little hotel is family run and so friendly it is a real home from home
Couldnt fault the service, the owner was so friendly and the breakfast the best I have had in Plymouth
will stay again soon

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobby1950's Summary
Date of Stay: March 2006
Member since: 30 March 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young Singles, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists

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“A visit to Nannas”

Sunray Hotel

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2 of 5 stars
A TripAdvisor Member
Oxford
12 Dec 2004
5/7 found this review helpful

This hotel is a bit like staying a night or two at your Nanna's house. Comfortable, floral and friendly, but the sheets didnt fit the bed and came off during the night, and the shower was a mysteriously English contraption boasting neither form nor function.

Think that it was probably pretty poor value for money.

We booked here on the basis of good web reviews, but wonder if these were a bit dodgy?

On the positive side have to say that the hosts were very friendly, and easy going people.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Management Response
Jackie Penn, Owner
(Management representative)
11 Jan 2005
The owners and management of the Sunray Hotel find this review offensive and libelous by suggesting that reviews made about this hotel on this site and others are not genuine. To suggest this is not only accusing review sites like Trip Advisor are none genuine but also demean the good action of all genuine reviewers.
This reviewer was obviously unhappy with aspects of their stay however did not express this when asked repeatedly if all was well with their stay. They did not mention anything untoward about the shower or the sheets during their stay. Considering we were meant to be ameniable and friendly I would have thought this would have been a better course of action than to complain about it afterwards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
“Friendly staff, good location, nice room”

Sunray Hotel

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5 of 5 stars
A TripAdvisor Member
Dahlgren, VA
21 Sep 2004
6/8 found this review helpful

I stayed in room number 7 at the Sunray Hotel for 3 weeks, arriving back in the USA the 17th of september. I found the Sunray to be a charming little hotel with a friendly staff. I heartily recommend it to anyone staying in Plymouth!

My room was bright and airy, food was delicious, and drinks downstairs in the lounge were served quickly, and with a smile.

Next time I am in Plymouth I hope there is a room for me at the Sunray, as I truly enjoyed staying there!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews of Sunray Hotel

( 2-6 of 10 )
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Sunray Hotel Address

3-5 Alfred Street | The Hoe, Plymouth PL1 2RP, England