My sister had booked most of the hotel for the family to stay over 2 nights for a family wedding in Plympton. My partner and I were the last to arrive at 8.00pm in the evening. Parking is very difficult due to permit parking on side streets. Depsite nobody else having the same names as us and our names being clear in the diary we were told we didnt have a room as they were all taken. We were then allowed to check in hoping there wouldnt be any problems !!! Also had to put up with moans about forms not being filled in correctly so not a good welcome. Rooms were clean and tidy on arrival but some mold in the very small shower on the tiles. Noisey all night on the street being a Saturday. Breakfast was excellent. The main problem was that the room wasn't serviced whilst we were out and it seemed that way for most of the rooms. Beds were not made, bins checked or damp linen changed. As we had got back around 11pm on the Sunday evening this could not be mentioned until we paid in the morning. The owners attitude wasn't very helpful stating it was our fault as we prevented access to the rooms. We had all been out for 2hrs in the morning then back for an hour to change prior to the wedding leaving at 12.40pm. We were told the maids finished at 1.30pm despite signs on the room doors saying rooms serviced between 12 and 3pm.
Will not be recommending them or returning.





Location (e.g., convenience, views)
Check-in / front desk



