I stayed at the Ashgrove hotel for 2 nights over the Easter weekend (Thu-Fri), and i must say it was the most terrible experience i had with hosts in my entire life. the rooms were just fine, apart from a terrible noise in the bathroom every time i used the taps. however, the landlady was completely rude and crazy. she tried to overcharge us by saying that we had booked for 3 nights instead of 2, although we overheard her husband telling her that she was wrong. we were kind enough to let it pass and agreed that we were going to leave anyway aftre 2 nights and she said that if she managed to let out the rooms she would not charge the credit card for a 3 night. thank god for that, we were suspiciouys enough about her, so later that night my friend called the hotel to ask if they had any double rooms available (we had 2 dbl rooms you see), and the landlady said "no there are only single rooms". so i call half an hour later to see what she was planning to say to me, and she says that the rooms were not gone! when i told her that a friend of mine just called 30 mins ago and she said to her that there were only single rooms available, she completely denied it! i think that is outrageous. she wanted to charge the card for another night although the rooms were gone!! very unprofessional. she even started screaming on the phone when i told her i was going to call the police. of course i cancelled my card so no money came out! but for gods sake are they fraudsters or what? this is the first time anything like that has happened to me and i hope it doesnt happen to anyone. it completely ruined our mood for the holiday. the first night we arrived, we were a bit late because of traffic. and she even said that she was kind enough to wait!!! to wait? she would still get her money even if we never went!terrible people and i suggest even if you do go, be extremely careful and ask her to right down the booking dates for you! she may say you had booked for more!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
Louise Bond, Public Relations Manager
(Management representative)
17 Aug 2004
Please pay no attention to the bad review of this hotel from April 2003 as new owners took over in Jan 2004.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC