We stayed here for my 21st Birthday and we were so disapointed!

Looking at the pictures on the websire and in their brochures we expected alot more.

I can not fault the reception and Bar as downstairs was decorated to a very high stanadard - wish this had extended to the bedrooms.

I think we posibly had the worst room in the hotel. Our balcony was a helath and safetly issue! It slopped downwards and was help up by a rotting wooden joist! There was also water coming from the floor tiles,

The room its self was very cold and our heater did not work. The bathroom was filthy and the toilet was coming away from the wall.

Tea and coffe making facilities were a nice touch in the room if you chose to risk it! The kettle was full og dirt and the cups still had the previous occuupants lipstick marks on, if you battled through this you would have found the rather special electrical plug which was nicknamed the "death plug" as it had come away from the wall and been stuck back on with masking tape and polyfiller!!!

The bed was terrible, we had booked a double and were given two twins pushed together (which i know many hotels do) but this was not even fastened together with a zip or a metal bracket. On awakeing in the morning I found my fianace had fallen down the gap in between the beds! :)

Also please be aware that this hotel takes hen party/stag party booking although they denied that this was the case. We were sharing the hotel with 20 drunk women on the Saturday night to top off our stay!

The room smelt dirty and musty and was very drafty as the window sealant had all come away.

Breakfast was amazing though and all the staff were helpful and friendly. Apart from the manageress Sue who when we mentioned the room and also the fact that we had been situated in the middle of a hen party turned her back on us and walked away from the conversation!

All in all DO NOT STAY HERE! It is a discrace to the Best Western chain and my letter of complaint will making its way to Best Western and the HSE as this hotel is unafe and and should be shut down!

We have just returned from a 3 night break at The Gleneagles Hotel and quite honestly if it wasn't for the fact that Torquay is so amazing I would have left after the first night.

The hotel downstairs has obviously undergone refurbishment and to be fair to the hotel is very pleasant. This is more than can be said for the majority of the staff that work there with the exception of the night portman who was extremley friendly and helpful.

The room we had was a sea view and this was the best part of the hotel. The room itself is extremely dated and we had already asked to be moved from 1 room due to the lack of space and the smell in the bathroom. The bathroom in this room was no better, dirt, grime & mould around the bath and tiles. Toilet seat broken and the floor looked as if it had never been cleaned. I had no sleep on the last 2 nights because the walls are so thin you can hear everything from the rooms next to you - snoring and loud TVs.

To be honest I could go on and on but I think everyone reading this will get the gist - I only wished I had read these reviews prior to booking the hotel!!

Enjoy Torquay it truely is beatiful - oh 1 last thing I did complain on leaving but the Receptionist just said "oh dear" and handed me my bill!!

I have just come back from the Hotel Gleneagles. Thank the lord we had only booked one night. On first sight I wanted to turn around and leave, it looked rundown and unkempt. My partner went in to check it out before taking me in (I am in a wheelchair).
He came back and said "It looks quite nice inside".
We went in and I was pleasantly surprised. The public area is Very tastefully designed. Beautiful in fact.

Them we were given the key to our room. No help was offered with the cases. Told were the room was, not shown.
We went into the room and had the shock of our lives. It was so small, to get the wheelchair in and be able to manover around it, we had to put one of the chairs from the room out on the balcony. The state of the balcony was disgusting. There were two plastic chairs (no table) they had been left out in the weather all year by the look of them. They were filthy. A ladder was propped up against the wall. This room was facing the road and right on the car park.

The bed looked inviting lovely cover. I pulled back the cover to feel what the bed was like. It was so soft and worn-out and you could feel every spring.

After some persuasion we were given another room.
This room had a lot more room. (still facing the road and car park) The balcony was in the same condition as the first except only one chair and not white plastic.
The bathroom was tired and in need of a good spring clean. Nasty dirty ceiling, bath panel loose, one corner comming away.
The shower was good though.

The bed was in a better condition, but the pillows were stained.
Unfortunately I did not notice the state of the pillows untill the next morming(Yesterday) I always strip the bed when I leave and nearly died on the spot when I saw what I had been sleeping on. Blood spots and sweat stains. God knows when of if they had been washed.
Breakfast was very good. As soon as you walk in they ask you if you want tea or coffee and it was brought straight away. Choice of fruit juices and cereals. Food ordered was hot and very nice.

Chatted to another couple at the next table. They had booked untill Sunday but were not staying another night. One night is enough for anyone.

We have stayed at Best Western Hotels before and never had any bother. This hotel gives Best Western a bad name.

Have just returned from a long weekend break at Gleneagles. We would recomend it for its friendly staff both at reception and in the dining room and bar. It was wonderful to be served by staff with a sense of humour and a willingness to please (amiably led by Operations Manager Trev) The decor on the ground floor was excellent but, although clean and comfortable the bedroom looked a little tired. We would certainly recommend the Gleneagles and would definately stay there again.