Seemed nice on arrival but was then subjected to a 30 min lecture on the hotels rules ( was like being in school ) The working staff of the hotel were very friendly and helpful but the management seemed not be very unapproachable with the numerous problems we had with our room .For a family run Hotel the family were that that friendly . They seemed to degrade there staff ( this is through something i heard myself so it is not hearsay )It must of made the young man seem very bkg and important . I would not recommend this hotel unless you just want somewhere to sleep for the night and dont mind how you treated .

this hotel was terrible. We arrived and our rooms were not ready. They did not seem to care that we had small children. A maintenance man came to move a bed during the week!! This happened , and then a cleaner was sent in to hoover up, whilst we were in the room. This was a special time for my family , and unfortunately, was spoit by this hotel and its bad management. Reception was lacking in customer services, and the whole thing was a shower.

I would like to tell other families of this experience.

Had a fantastic time in the bancourt. Entertainment was excelent, all in all couldnt fault the hotel, would definetly stay here again.

Decided to sample the delights of Torquay on our way back home from a holiday in Cornwall and ended up staying in the Bancourt purely by chance. Not knowing anything about hotels or b&b's in Torquay we just did a quick search on the internet and ended up on Bancourts website. Looked ok from the pics so we gave them a ring and they could accomodate us for £61 with full english breakfast included. Not bad for two adults and a toddler. Pleasantly surprised when we arrived. Not the most modern hotel and looking a bit tired in places but it was clean, comfortable and we had a huge room with a double bed and a set of bunk beds. Bathroom was spotless and the room had all of the usual accessories (TV, tea and coffee making facilities, etc). The room was very quiet and at the back of the hotel so no disturbance from the main road the hotel sits on or the bar/function room downstairs. The hotel has a small and well kept pool that's free for use by guests but my only gripe is that the changing rooms don't have showers or lockers. Not really needed as the hotel was very quiet on our visit, but would imagine it could cause problems on a busy day.

The hotel is about a 15 min walk from the sea front, but if you don't fancy that there is always the passing road train you could jump on. Cost us £4 for a return taxi journey from Torquay marina.

The downside to the hotel is that it's old fashioned in its decor but this is made up for by the excellent service and friendliness of all of the staff. Has an onsite bar that will stay open as long as you want it seemed and the breakfast was excellent and freshly prepared. Would be happy to stay again.