We booked very last minute, through last minute for a one night stay. The reception, bar, pool area are excellent, and very comfortable, the room we had was perhaps a little dated, but comfortable and we had a side view of the sea, something we hadn't requested. Its obvious the hotel is being re-decorated, and they have concentrated on the public areas first. The staff were very helpful and efficient throughout. We only ate breakfast there, but that was fine, buffet style but there was plenty to eat, we did have to wait for a table, but as we (and most other guests it seems) had arrived at 0920 it wasn't a problem, and was no more than 5 minutes anyway.

FANTASTIC ALL THE WAY!!!!!!!!!! If anyone tells you they had a bad experience at the Cumberland they are either miserable or they are walking around with their eyes shut. I arrived at the Cumberland Hotel to be met by a porter dressed up to the nines, I thought WOW!!!! this is great, Reception check in was excellent and they could not have done enough for me, Luggage taken to my room. The hotel 's had a FANTASTIC £2.5 million REFURBISHMENT in all the public areas and it looks truely FAB!!! Yeah the rooms have not been refurbished but they are modern with all the amenities you require of a 3 star hotel. Restaurant Supurb and staff very on the ball, who always offer a smile.

The Lido deck with it's outside pool area is great you really do feel like you are in Miami which is what I think the Hotel is trying to acheive, you can literly close your eyes and imagine you are somewhere far far away....... Cocktail Pleaseeeeeee.

Anyway this hotel is a must visit and you will certainly not find anything else like it in Bournemouth, all in all Excellent Staff, Fab Food, and FABULOUS Decor.......

Thank you CUMBERLAND

Hotel looked fab on the website and we got a great deal via Expedia.
Had booked my parents and their friends in for 4 nights - made a request for sea views as they were celebrating wedding anniversaries, however did not get these - but appreciate that it was a reasonably busy time of year for them.
Refurbishment very visible downstairs - looked amazing - unfortunately the rooms were not of the same quality (respectable and clean, just not very art deco) - but there are signs up around the hotel saying that the refurb is not yet complete - it will be a highly recommended hotel once it is!!!

The truely special thing about this hotel is the staff - they looked after my parents well and made sure that they had an enjoyable and comfortable stay (English is not my parents first language and they were slightly nervous before their stay). It really made my parents stay a special one - a shame that many 4/5 star hotels can't manage the same level of service!

A friend and I were travelling through England and happened upon the Cumberland... WOW! Great rates, fabulous room (we had seaside view with balcony). The vintage lounge was really cool and provided a different surrounding from the typical hotel. Our room was spacious/comfortable and the staff was accommodating. My only caution is when you are told the bar is 24 hours... it means the lounge closes at midnight but the front desk has a stash of select liquers and beer behind the counter. No woories though because sipping Bailey on our deck with that amazing view was unbeatable.