On arrival my niece was shocked to be asked for £100 pp because it was a hen party having booked months in advance and having told them, they had not told her that. she paid £100 per room.we had five rooms for ten of us, a couple of family rooms don't know why. my room was nice enough but very hot dispite radiators being off. Breakfast very good evening meal ok, should of gone out though on first night as well. After eating we went to the bar area on the walk up my niece said oh good karoke, that said it all really.
We had 2 sixteen year olds withus so we only hit the town for a meal and shopping. They had a disco second night which was better though i think we were the actual entertainment. We were only merry.

We booked to stay here for 3 nights during February half term unfortunately during our stay our dad was taken into hospital and we had to extend our stay by another 3 nights. The Management and staff of the hotel couldn't have been more helpful during a difficult time. Due to our circumstances we had to change rooms a couple of times but the standard of the rooms was very good and we had no complaints. Breakfast was buffet style with plenty of choice. We also booked for an evening meal and the Sunday carvery which were both excellent.
We would definitely return to this hotel.

I appreciate that the hotel was in the process of undertaking some redecoration and as we visited out of season that was to be expected. But the welcome we received was not at all friendly, nor were the staff we met during breakfast. The room was VERY basic and tiny, but it was clean and we were out most of the day. The location was the only high point as it was a short walk to the beach and town centre. My biggest let down was breakfast. I prefer a continental breakfast and was met with a stale french stick and some plastic looking square cheese. No selection of cheese, hams, breads and preserves!!!

The Suncliff is part of a three hotel chain in Bournemouth, a short walk into the main town or down the path to the beach. The hotel is a three star but in areas could do with modernising and updating. We were staying for two nights and the room which we were given there had been attempts to freshen up but a wall of new wallpaper and a new cover for the headboard couldn't hide the fact that money needs to be spent. The mattress was worn out and the shower was useless and the bathroom just needed to be deep cleaned to remove mould and rust. We reported both the shower and mattress and said that we would be happy to stay in the room for another night if they could resolve the shower issue. We came back to the hotel after being out for the day to find that the shower hadn't been fixed. We spoke to the main reception and they helped us move rooms to a newer part of the hotel. Again though - cheap furniture and very small with the window not fitting correctly and the shower screen not fitting.

The food served for breakfast was of a good standard however, the basement room had hardly any natural daylight and when we asked to be sat near a high level window we were placed there begrudgingly. Also on the Saturday night at 1am we had to wait for 10 minutes for the porter to return so we could get our key back to our room.

The main reception staff however are the best thing about the hotel and they couldn't have acted better to all our requests and comments. Its just a shame that the hotel lets them down.