Only one member of staff, a cleaner, showed any sense of good customer service. The remaining staff performed their duties with a degree of lethargy and disinterest. The room was tired and the temperature was tropical. A fan should have been available as the window did not provide adequate ventilation. The mattress should have been in the council tip and not on a bed. The bathroom was disgraceful. The chrome on the taps had long gone and the poorly applied sealant showed signs of mould. The grouting on the tiles was stained. Considering the quality of the furnishings and fittings the room and bathroom were as clean as could be expected. The cost of the one night stay was similar to the local city centre Premier Inn but in all other respects this hotel trails behind
- Also Known As:
- Durley Dean Bournemouth
- Durley Dean
- Durley Dean Hotel Bournemouth
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