I stayed in the Queens Hotel this month for a conference for the fourth or fifth time, so I am by now quite familiar with it!
The plus points are the location, which is right on the sea front, within five minutes walking time of the Brighton Centre, 30 seconds' walking time of the Lanes, and about two minutes of the Pier. The rooms I have occupied have always been spacious and the furnishings are to a high standard of design.
The minus points: the location! It can be quite noisy precisely because it is on the sea front. Access for the disabled - this is not good. There are steps in many parts of the hotel, and although the management has installed a wheelchair lift to allow access to the lifts, this only gives access to about two rooms on each floor. Wheelchair access from the outside is via a ramp which was probably never tested out with a real wheelchair when it was made - it looks as if it would be very difficult, if not impossible, to use in practice. And the conference/event facilities in the basement are quite dark and have a number of different levels as well as restricted headroom at one point. Room quality - the hotel makes a big thing of having had a refurbishment in 2005. All I can say is that it wasn't done very well. Bathrooms in particular appear to have been codged together with poor paintwork, ill-fitting bath panels and some odd and original use of the wrong fittings pressed into improvised service for uses they weren't designed for. And window cleaning anywhere other than the windows on the frontages appears (on past experience) to be ignored. Many of the rooms I've had on the landward side of the hotel have had serious salt encrustation. Views from the landward rooms are unspectacular unless you like chimneys and backstreet views. The kettle in my room on this most recent visit would not switch itself off, and had a cord too short to reach the nearest power socket. (On the other hand, the rooms are kept stocked with very good shortbread biscuits, which makes it a winner in my book!)
Car parking and drop-off facilities are very problematical. The area immediately in front of the hotel is uncontrolled, and cars appear to be left there for periods of hours or even days without any indication as to why. Are they disabled guests, cheeky staff or opportunist parkers with no connection to the hotel? Who knows? The hotel takes no steps to limit or control parking on their frontage, or to set out who may or may not use this facility. Even accessing the frontage for pick-up and drop-off can be a problem.
(Other reviewers have commented on the nearest car park, an underground NCP about two minutes away. I prefer to use Regency Square, also on the sea-front but further to the West [beyond the Metropole] and about ten minutes' walk away. Whilst also underground, it is slightly more salubrious -as car parks go - and is also slightly cheaper [£12.75 per 24-hour period]. [Hey, I said 'cheaper', not 'cheap'. The cheap car park is unknown in Brighton.]) Regency Square car park is also handy for Brighton's 'street of a thousand restaurants', Preston Street.)
The health club is popular with local residents., However, a nervous visitor might be concerned at the way in which locals using the health club stroll into the hotel without any indication as to their business, and their street attire might make guests concerned for their own security. They should not be - I have never had any security concerns in this hotel - but it could look off-putting to some.
I find it amusing that this hotel promotes itself as somewhere fashionable and chic. It may appear so on first glance, but closer inspection shows it up as lacking in the details. But the staff are reasonable, the location is good, the quality of food provided is quite good (though the bar is shockingly expensive!!). I do suspect that the hotel gets mistreated by some of its clients, as Brighton feels as if it is tending to move a little down-market compared with previous years.
All in all, I am happy with the Queens and would stay here at my own expense (if I could get the right price!). But i wouldn't call it a superb experience and it would probably not be my first choice if I wanted the visit to be a special experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC